Associate Service Specialist

HCP Concierge; United States; Sur place; USD 38 700 - 47 300; Plein temps

Avantages offerts par ce poste

Company Car Program

Bonus up to 10%

401(k) Plan with matching

Health insurance

Paid time off

Parental leave

Vision insurance

Résumé du poste

A growing service provider in healthcare is looking for an Associate Service Specialist to engage with healthcare professionals. This entry-level position requires frequent travel to physician offices within a designated territory. Ideal candidates will have strong communication skills, attention to detail, and a valid driver's license. The role focuses on developing relationships and providing resources rather than conventional selling. Competitive compensation includes an annual salary and benefits like company car options and 401(k) matching.

Qualifications

• Degree preferred from an accredited institution.
• Must reside within assigned territory.
• Must have a valid driver's license and safe driving record.

Responsabilités

• Travel to physician offices to provide resources and information.
• Establish relationships with physicians in assigned territory.
• Comply with company reporting and record keeping.

Connaissances

Interpersonal skills

Verbal communication

Attention to detail

Organizational skills

Action oriented

Problem solving

Formation

Associates or Bachelors degree

Outils

Technology for business

Description du poste

Direct message the job poster from HCP Concierge

Associate Service Specialist

Plays a critical role in an emerging area of our business, playing an integral part of our mission to revolutionize the pharmaceutical industry’s approach to physician engagement. As an early stage company, HCP Concierge searches for individuals to join our team who are driven and have entrepreneurial determination. The Company has experienced rapid, consistent growth for the past 5+ years. We pride ourselves on being a “meritocracy” where team members have exceptional opportunity for career growth. While we focus on working together to continue the growth and success of our business, we place emphasis on the individual career growth and development of our team members.

About the Role

The Associate Service Specialist travels to physicians’ offices within an assigned territory providing pharmaceutical resources and information to physicians and other healthcare professionals (HCPs) in their offices. The territory includes a regular route of physicians with whom the Service Specialist will need to establish ongoing relationships. Most of the time will be spent calling on physician offices in the assigned territory, with a modest amount of planning and administrative work to be done to report activity and ensure record keeping. The company operates a “service-oriented selling model” to support pharmaceutical and other healthcare brands. As such, it requires sales skills and a sales-oriented profile. However, it is not “hard selling” where you take an order in the office. Rather it is more of an influence sale, representing our customers, engaging and presenting information, but without hard closing.

Hiring In

Major metropolitan areas across the continental United States. This role involves coverage of an assigned territory centered around the listed metro area and surrounding communities.

Training & Onboarding

Hiring For: Spring 2026. New team members will participate in a comprehensive two-part training program designed to set you up for success in the field. The program includes both a virtual component and an in‑person session hosted at our headquarters in Philadelphia, PA. Our training begins with virtual onboarding, followed by an in‑person session the following week. Travel and accommodations for the in‑person portion will be fully covered by HCP Concierge. Participation in both portions of the program is required as part of your onboarding.

Responsibilities

• Understanding customer business objectives and supporting HCPs as their primary contact within HCP Concierge.
• Operate ethically and in accordance with the company’s process and policies at all times.
• Mastery of information; will undergo regular training that requires studying for and passing certifications, both written and verbal.
• Manage territory calling on a range of HCPs in targeted physician offices.
• Distribute and manage resources within guidelines provided by management.
• Develop and maintain in‑depth knowledge of the market and customers.
• Manage territory as a business to achieve call plans and customer satisfaction.
• Establish and manage high quality customer relationships.
• Execute customer call plans and following‑up on customer requests.
• Comply with company reporting requirement.
• Adhere to all company and industry guidelines and regulations.

Requirements

• Degree preferred – Associates or Bachelors degree from an accredited institution preferred.
• Strong interpersonal skills and excellent verbal communication skills.
• Strong attention to detail and outstanding organization skills.
• Comfortable working independently to achieve results.
• Strong work ethic.
• Must reside locally / within assigned territory.
• Must have and maintain a valid driver’s license and have a safe driving record.
• Proficiency with using technology for business purposes.
• Essential Core Competencies: Action Oriented, Problem Solving, Priority Setting, Intellectual Horsepower, Drive For Results, Dealing With Ambiguity.

Compensation & Benefits

Compensation: $43,000 annual base salary. In select metropolitan markets, a location‑based adjustment may apply in accordance with local compensation benchmarks.

• Company Car Program: When joining the company you will have the choice of driving a company car through our fleet program or driving your own vehicle under our reimbursement program. Under the fleet program, you will receive a company vehicle with fuel, maintenance and insurance paid entirely by the company while allowing for a reasonable amount personal use. For the reimbursement program, you drive your own car and the company provides you with a car allowance of $500 per month via payroll (this is taxable income) and then reimburses you $0.25 cents per business mile driven on a monthly expense report. You are responsible for insurance and maintenance of your own vehicle.
• Bonus: Up to 10% of salary annually.
• Salary Escalation Guarantee.
• 401(k) Plan: Eligible after 9 months with the company to join plan with a generous employer matching contribution.
• Opportunities to grow and advance – HCP Concierge is an entrepreneurial company that operates as a meritocracy; the company develops employees and provides opportunities to advance with none of the boundaries often found in large organizations.
• Success as an Associate Service Specialist creates multiple avenues for new challenges including career and compensation growth, management opportunities, etc. Our philosophy is quite simple - we reward employees who deliver!

Job Type: Permanent

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

License / Certification

• Driver's License (Required)

Work Location

On the road

Senior Level

Entry level

Employment Type

Full‑time

Job Function

Sales, Marketing, and Customer Service

Industries

Restaurants, Technology, Information and Media, and Hospitality

HCP Concierge is an equal opportunity employer.