Associate Service Specialist

HCP Concierge; City of White Plains (NY); Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Company vehicle

Monthly vehicle allowance

Health insurance

401(k) with company match

Paid time off

Paid training and development

Job summary

HCP Concierge in White Plains, NY seeks an Associate Service Specialist to manage an assigned territory, build lasting relationships with physician offices, and deliver essential product education to healthcare providers to support patient care.

This field-based, customer-facing role emphasizes relationship building over traditional sales; it offers a competitive salary, annual bonus, and growth opportunities, with a company vehicle or monthly allowance and comprehensive benefits.

Qualifications

• Proven ability to build trusted relationships with healthcare providers.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Strong time management and ability to execute territory plans.
• Valid driver's license and clean driving record.
• Residence within White Plains, NY territory.

Responsibilities

• Build lasting relationships with physicians, office staff, and healthcare professionals.
• Execute territory call plans per company standards.
• Deliver compliant product education and approved resources.
• Provide timely, professional follow-up to customer needs.
• Develop product knowledge through ongoing training and certification.
• Document customer interactions and territory activities.
• Operate with professionalism, integrity, and regulatory compliance.

Skills

Relationship-building

Communication skills

Organization

Time management

Driver's license

Job description

HCP Concierge partners with leading pharmaceutical manufacturers to help healthcare providers access the products, education, and resources they need to improve patient care.

We offer an exciting opportunity for motivated, early-career professionals to enter the pharmaceutical industry, build meaningful relationships with healthcare providers, and develop a rewarding long-term career.

We welcome recent college graduates as well as individuals who have demonstrated their capabilities through professional experience. We value strong communication skills, professionalism, initiative, and a commitment to excellence, and recognize that these qualities can be developed through a variety of educational and professional paths.

As an Associate Service Specialist in the White Plains, NY territory, you'll represent leading pharmaceutical manufacturers by managing an assigned territory and serving as the primary HCP Concierge representative for healthcare providers within your territory. You'll build lasting relationships with physician offices, deliver valuable product education, and help ensure healthcare professionals receive the information and resources they need to support patient care.

This is a field-based, customer-facing position that requires professionalism, accountability, and the ability to build meaningful relationships over time. Success comes from building trusted relationships, delivering valuable product education, and consistently earning customer engagement through professional, respectful persistence.

Unlike traditional commission-based pharmaceutical sales roles, our model emphasizes relationship building, strategic territory execution, customer engagement, and commercial results while rewarding performance through a competitive salary, annual bonus, and long-term career growth.

What You’ll Do

• Build lasting relationships with physicians, office staff, and healthcare professionals.
• Execute territory call plans in accordance with company standards and client objectives.
• Deliver compliant product education and approved promotional resources.
• Provide timely, professional follow-up to customer needs and requests.
• Develop and maintain product knowledge through ongoing training, certification, and continuous learning.
• Accurately document customer interactions and territory activities.
• Operate with professionalism, integrity, and regulatory compliance.

How Success Is Measured

Success is evaluated using a balanced scorecard focused primarily on factors within your control, including:

• Territory execution
• Reach and frequency objectives
• Effective use of approved promotional resources
• Professionalism and compliance

Product performance is one component of overall annual performance and bonus eligibility.

Qualifications

We're looking for motivated, relationship-oriented professionals who enjoy building trusted customer relationships, engaging healthcare providers, and delivering consistent results.

Qualifications include:

• Demonstrated ability to succeed in a professional, customer-facing role through education, work experience, or other accomplishments
• Strong communication and interpersonal skills
• Excellent organization and attention to detail
• Strong time management skills and the ability to execute structured territory call plans
• Valid driver's license and safe driving record
• Residence within or near the assigned White Plains, NY territory required

We welcome recent graduates and candidates from healthcare, customer service, hospitality, education, retail leadership, and other customer-facing backgrounds. A college degree and previous pharmaceutical sales experience are not required.

We offer a competitive compensation and benefits package, structured to reward performance, recognize professional development, and provide meaningful opportunities for career advancement.

Compensation

• Starting salary of $52,000
• Annual performance bonus of up to 10%
• Guaranteed salary escalation after successful completion of your first year
• Merit-based raises and promotion opportunities
• Company vehicle or $500 monthly vehicle allowance for personal vehicle use plus mileage reimbursement at $0.25 per business mile
• Medical, Dental, and Vision Insurance
• 401(k) with competitive employer match
• Paid Time Off
• Comprehensive paid training and ongoing professional development

Paid Training

Your onboarding includes:

• Virtual Training: November 4–6, 2026
• In-Person Training: November 9–13, 2026 (Philadelphia, PA)

Travel, lodging, and all training-related business expenses are fully covered by HCP Concierge.

Why HCP Concierge?

At HCP Concierge, we believe our people are our greatest competitive advantage. Our innovative commercial model creates meaningful opportunities for employees to build long-term careers in the pharmaceutical industry, take on new challenges, and advance into leadership and corporate roles.

We hire for potential, invest in training and development, and believe that career advancement should be earned through performance and demonstrated ability.

Our culture is built on three simple expectations: Be Kind. Be Constructive. Be Coachable.

If you're looking for a career where your work is recognized, your development is supported, and your performance creates opportunities for advancement, we'd love to hear from you.

HCP Concierge is proud to be an Equal Opportunity Employer.