Associate, Scheduling & Registration

NYU Langone Hospitals; Village of Mineola (NY); On-site; USD 57,000 - 62,000; Full time

Job summary

NYU Langone Hospital—Long Island is seeking an Associate, Scheduling & Registration to coordinate appointments and manage the patient intake process. You will schedule in hospital information systems, liaise with referring offices, and collect demographic, insurance, and payment information to set expectations for financial responsibilities.

The role requires strong communication, data accuracy, and basic computer skills; familiarity with Epic or related systems is a plus in a fast-paced

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of customer service experience.
• Strong communication and interpersonal skills.
• Basic computer skills (MS Office).
• Knowledge of medical terminology.

Responsibilities

• Schedules patient appointments and confirms locations and preparation.
• Interacts with patients, referring offices, and staff in a professional manner.
• Completes check-in and registration; ensures informed consent and payment responsibilities.
• Verifies documentation (prescriptions, insurance, IDs) to avoid duplicates.

Skills

Customer service

Communication

Multitasking

Attention to detail

Microsoft Office

Medical terminology

Education

High School Diploma or Equivalent

Tools

Epic

Carestream

Soarian

Job description

Position Summary:

We have an exciting opportunity to join our team as a Associate, Scheduling & Registration. In this role, the successful candidate Schedules appointments in Hospital Information Systems. Liaison with referring physicians office staff. Answers and filters phone calls accordingly in a timely manner and utilizes Cyracom when necessary. Responsible for the pre-registration, and completing the registration process. Creates the first impression of the institution's services to patients, families, and other external customers. Obtains demographic information, prescriptions and applicable medical documents, and insurance information. Ensures patients, families, and other external customers understands required financial responsibilities and expectations. Assumes clinical and financial risk of the organization when collecting and documenting information on behalf of the patient.

Job Responsibilities:

• Performs other duties as assigned.
• Schedules patient. May call patients to confirm appointment and location and necessary items to bring along with any instructions for preparation for an exam.
• Communicates with patients, referring physician offices and fellow staff members in a helpful, friendly and professional manner. Answers and filters phone calls properly in a timely manner. Understands the phone functions to receive and directs calls, forwards and transfers and uses Cyracom phone for patients with different preferred first languages.
• Completes check in and registration when patient arrives. Includes using the RELATE model when communicating with patients and their families. Ensures patients or their representatives are informed of regulations surrounding the required consents at the time of registration or thereafter. Collects co-pays, or other patient responsibilities per NYU Winthrop Hospital Point of Service collection policies and procedures.
• Verifies documentation for accuracy. This may include prescription, insurance card, photo IDs, thorough patient index search to avoid duplication of Medical record number.

Minimum Qualifications:

To qualify you must have a High School Diploma or Equivalent. 1- 2 years Customer Service experience. Strong communication (both oral and written), multitasking, detail orientation, organizational, excellent customer service, and interpersonal skills. Basic computer skills including Microsoft Office applications ( Excel, Word, and Outlook ). Knowledge of medical terminology.

Preferred Qualifications:

1- 2 years Scheduling experience in a medical office or a Healthcare facility setting. Knowledge of software systems (i.e. Epic, Carestream, Soarian etc.).

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital—Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Hospital—Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $56,876.40 - $62,400.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here