Associate, Sales Ops/Administration

Newell Brands; Bentonville (AR); On-site; USD 45,000 - 60,000; Full time

Job summary

Newell Brands is seeking an Associate, Sales Ops/Administration to provide dedicated support to an assigned customer team, coordinating tasks across Sales, Supply Chain, and eCommerce. You will manage item setups, CTL processes, and sample coordination while maintaining accurate records and timelines.

You will engage in cross-functional projects, tracking inputs, deadlines, and risks, and you'll leverage approved systems to ensure accurate data and smooth execution.

Qualifications

• 2+ years of relevant experience in CPG, retail, sales support, customer operations, or a related field.
• Walmart, Sam's Club, and/or BJ's experience preferred.
• Knowledge of applicable customer systems and portals (Retail Link, Item 360, QMS, Quest, Scintilla, Supplier One, NOVA, Madrid).
• Strong Microsoft Excel, PowerPoint, Outlook, and Windows skills.

Responsibilities

• Serve as a dedicated day-to-day coordination and execution resource for an assigned customer or account team.
• Attend team calls, customer-preparation meetings, and working sessions; document actions, deadlines, risks or gaps.
• Support Sales and, when needed, Supply Chain, eCommerce/Digital Merchandising, and Analytics with reporting, data gathering, monitoring, and presentations.
• Own end-to-end item setup and setup-management for assigned items and features; vet data with Sales and Supply Chain.
• Own the CTL process and coordinate related activities; manage sample ordering and inventory for meetings and audits.

Skills

CPG/retail experience

Excel

PowerPoint

Organized/detail-oriented

Communication

Problem-solving

Teamwork

Tools

Retail Link

Item 360

QMS

Quest

Scintilla

Supplier One

NOVA

Madrid

Job description

Career Opportunities: Associate, Sales Ops/Administration (17454)

Newell Brands is a leading consumer products company with a portfolio of iconic brands like Graco®, Coleman®, Oster®, Rubbermaid®, Sharpie® and Yankee Candle® - and 24,000 talented teammates around the world. Our culture is built on values in action: Integrity, Teamwork, Passion for Winning, Ownership, and Leadership. We work together to win, grow, and make a real impact—supported by a high-performing, inclusive, and collaborative environment where you can be your best, every day.

Dedicated Customer Team Support

Job Summary

The Associate, Sales Ops/Administration role is a dedicated resource for an assigned customer or account team. The role supports Sales and, based on team needs and priorities, may also support Supply Chain, eCommerce/Digital Merchandising, and Category Management/Analytics with executional, basic reporting, entry-level analytical, and administrative tasks. The Associate owns defined coordination and execution processes while providing flexible support in other areas. Functional teams retain ownership of strategy, decisions, forecasts, content, workstreams, and external or HQ relationships.

Key Responsibilities

Dedicated Customer Team Support

• Serve as a dedicated day-to-day coordination and execution resource for an assigned customer or account team, adapting support to the team's priorities and ways of working.
• Attend team calls, customer-preparation meetings, and working sessions as needed; coordinate inputs, document actions and deadlines, follow up as needed, and communicate applicable risks or gaps.
• Support Sales and, when requested, Supply Chain, eCommerce/Digital Merchandising, and Category Management/Analytics with reporting, data gathering, monitoring, presentations, and other executional or administrative tasks.

Core Process Ownership

• Own the end-to-end item setup and setup-management process for assigned items and features, including gathering required information, coordinating review and approval, completing applicable customer and internal setup steps, tracking status, resolving setup issues, and maintaining accurate records. Include Sales and Supply Chain in vetting MDP data for accuracy before use or submission (does not own communication with brand or MDP).
• Own and execute the applicable CTL process, including requirements, timing, coordination, documentation, and follow-up.
• Own product sample ordering and coordinate sample inventory and shipping with the Sales team and appropriate partners for assigned customer meetings, layout centers, audits, and team needs.
• Own assigned store audits and related recaps. Support assigned online audits in partnership with Sales, eCommerce/Digital Merchandising, and/or Analytics, as appropriate.
• Own completion of assigned warehouse-area and conference-room cleanup and readiness tasks in partnership with the Sales team, including product organization, sample inventory, and meeting setup. The role does not own the spaces or facilities function. Is designed as a support function with sales and workplace team.

Flexible Cross-Functional Support

• Support Sales with customer calendars, line review preparation, deck updates, meeting materials, Perfect Launch tracking, promotion tracking from planning through post-event recap, pricing errors or price monitoring and other customer execution needs.
• May support Supply Chain, including but not limited to special projects, promotional or feature auditing and tracking, launch monitoring, and other Supply Chain-related support as time and priorities allow.
• May support eCommerce/Digital Merchandising with content-score and ratings-and-reviews audits, approved digital reporting, and issue tracking. The role identifies and alerts the appropriate owner to gaps but does not create or correct digital content or own ratings-and-reviews implementation.
• May support Category Management/Analytics with approved data pulls, scorecards, promotion or feature reporting, competitive observations, and other entry-level analytical tasks; accountable teams own the analysis, recommendations, and decisions.
• May support special projects and other executional, reporting, or administrative needs as priorities and capacity allow.
• Use retailer-specific systems and portals to monitor status, retrieve information, and support accurate tracking for the assigned customer team in accordance with customer requirements and established internal processes.
• Incorporate approved AI capabilities and internal tools into daily tasks and team projects to simplify work, improve accuracy, streamline processes, and reduce manual effort; share effective use cases across teams while following company policies and data-governance requirements.
• Partner with other Sales Operations/Administration associates and Sales Coordinators to align on ways of working, share best practices, identify recurring pain points, and improve team processes, templates, and workflows.
• Capture ways of working and trainings of all applicable processes and procedures for the sales enablement team and sales team.
• Ownership is limited to the assigned item setup/setup-management process, CTL process, sample ordering and coordination, store audits, and completion of assigned warehouse-area and conference-room cleanup and readiness support tasks. Online audits are supported but not owned.
• Outside these defined areas, the role may provide support but does not own functional workstreams, strategy, forecasts, replenishment, pricing, content, analysis, recommendations, or decisions.
• Does not key data into NTN or other excluded databases; it may complete applicable item-setup steps in approved customer and internal systems as part of its item setup ownership.
• Does not respond on behalf of or own Brand, MDP, or Merchant relationships; questions and actions are routed to the accountable relationship owner.

Qualifications & Requirements

• 2+ years of relevant experience in CPG, retail, sales support, customer operations, or a related field.
• Walmart, Sam's Club, and/or BJ's experience preferred.
• Knowledge of applicable customer systems and portals preferred (for example: Retail Link, Item 360, QMS, Quest, Scintilla, Supplier One, NOVA, and Madrid).
• Strong Microsoft Excel, PowerPoint, Outlook, and general Windows skills.
• Highly organized and detail-oriented, with the ability to manage multiple priorities, redirect quickly, and consistently follow tasks through to completion.
• Collaborative communicator with strong follow-up, problem-solving, and interpersonal skills.
• Self-starter with a bias for action, a team-oriented mindset, and the judgment to surface challenges with potential solutions.

#LI-DF1

Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer’s, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments. Newell Brands and its subsidiaries are Equal Opportunity Employers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.