Associate Sales Engineer - Customer Growth

Mosaic.tech; New York (NY); On-site; GBP 45,000 - 65,000; Full time

Job summary

HiBob seeks an Associate Sales Engineer to support the Customer Growth team. You will partner with Account Managers, Product, Customer Success and Professional Services to help existing customers expand value from Bob. You’ll bridge technical solutions with business outcomes, explaining how modules and capabilities meet evolving HR needs.

The role emphasizes learning, problem solving, teamwork, and growth, with a focus on driving expansion revenue and customer value.

Qualifications

• Experience in pre-sales, sales engineering, or solutions consulting preferred.
• Strong consultative selling and needs discovery skills.
• Excellent English verbal and written communication.
• Ability to collaborate across multiple teams and manage stakeholder relationships.
• Growth mindset with resilience in dynamic sales environments.

Responsibilities

• Prepare and deliver tailored technical demonstrations showing how HiBob modules add value.
• Lead consultative discovery conversations to understand usage and expansion opportunities.
• Simplify complex concepts like API integrations and security for diverse audiences.
• Collaborate with Account Managers and Customer Success to align expansion ideas.
• Share knowledge and best practices with the team, elevating collective expertise.
• Use product usage insights and feedback to refine sales approaches.
• Identify potential technical blockers early and coordinate cross-functional solutions.
• Stay curious about industry trends and emerging technologies relevant to HR tech.
• Model HiBob values by fostering a positive and inclusive team environment.

Skills

Pre-sales

Sales Eng

Solutions consulting

Consultative selling

Needs discovery

Qualification

Objection handling

English communication

Cross-team collaboration

Growth mindset

Resilience

Expansion targets

Resourcefulness

Team player

AI tools

Generative AI

Job description

At HiBob, we believe work should be human, transparent, and empowering, and we’re on a mission to transform the HR experience with our innovative SaaS platform. We’re looking for a passionate, curious, and technically adept Associate Sales Engineer to support our Customer Growth team.

Our ideal candidate possesses general knowledge of the HR industry, business practices, and software systems, and has the ability to communicate the differentiated value of our platform. In this role, you’ll partner closely with our Account Managers, Product, Customer Success, and Professional Services teams to help existing customers expand the value they gain from Bob. You’ll connect technical solutions with business outcomes, helping customers understand how additional modules and capabilities can build on their current use of Bob to meet evolving people and business needs. If you thrive on learning, enjoy solving problems creatively, and love working in a team that values openness and growth, this is the place for you.

• Preferred experience in pre-sales, sales engineering, or solutions consulting. Alternatively, relevant experience in sales, account management, customer success, or as an industry/vertical practitioner, ideally within SaaS or B2B technology environments, will also be considered.
• Demonstrated skills in consultative selling, including needs discovery, qualification, and objection handling, with an interest in helping existing customers identify opportunities to gain more value.
• Excellent verbal and written communication skills in English, with the ability to engage technical and business stakeholders.
• Proven ability to collaborate across teams and manage stakeholder relationships.
• A proactive learner with a growth mindset and resilience in dynamic sales environments.
• Passion and a drive to meet and exceed customer expansion revenue targets through solutions that deliver customer value.
• Resourcefulness, motivation, and a team player mentality.
• Comfort using AI tools to boost productivity and customer engagement. Experience with generative AI, like ChatGPT or similar, is a plus, but curiosity and a willingness to explore new technologies matter more.

• Prepare and deliver engaging, tailored technical demonstrations that show existing customers how additional Bob modules and capabilities can complement their current setup and deliver meaningful business value.
• Lead meaningful, consultative discovery conversations to understand customers’ current use of Bob, evolving challenges, and goals, enabling recommendations that support relevant expansion opportunities.
• Simplify complex technical concepts — such as API integrations and security protocols — into clear, relatable stories that resonate with diverse audiences, from HR professionals to IT leaders.
• Collaborate transparently with Account Managers and Customer Success to align expansion recommendations with customer priorities, adoption, and readiness, and share customer feedback with Product to inform continuous innovation.
• Collaborate with your teammates by sharing your growing expertise and best practices in a supportive, inclusive way to elevate team expertise.
• Use available product usage insights and customer feedback to refine your approach, ensuring your technical storytelling builds on the customer’s existing experience with Bob.
• Proactively spot potential technical challenges or blockers early in the expansion journey, working with cross-functional teams to ensure proposed solutions fit the customer’s existing workflows, integrations, and implementation needs.
• Stay curious and engaged with industry trends, emerging technologies, and the competitive landscape to bring fresh insights to customers.
• Embody HiBob’s values by fostering a positive, inclusive environment where teamwork and open communication drive success.