Associate Representative - Inside Sales

Wesco International, Inc.; Bangor (ME); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Commission-based pay

Job summary

Wesco International, Inc. in Bangor, ME seeks an Associate Representative - Inside Sales to interact with existing customers by phone and email, aiming to increase sales and add value to the buying experience. You will collaborate with outside sales to ensure goals are met.

Responsibilities include processing orders, generating quotes, and reviewing open orders to meet promised delivery dates. A HS diploma is required; 0‑2 years in sales preferred.

Qualifications

• High School Degree or Equivalent required; Bachelor’s degree preferred.
• 0–2 years in sales or sales administration (entry level).
• Familiar with Microsoft Office; basic computer skills.
• Ability to perform multiple tasks simultaneously and work in a team environment.
• Clear verbal and written communication; detail-oriented.
• Ability to prospect and market concepts to existing and potentially new accounts.
• Ability to travel up to 25%.

Responsibilities

• Interact with existing customers by phone and email to increase sales and up-sell.
• Enter and verify orders, explain stock-outs and delivery dates.
• Develop opportunities passed from marketing, outside sales, and national accounts.
• Prepare quotations to secure orders or determine reason for loss of order.
• Review and act on open customer orders and delivery timelines.
• Maintain distribution and expediting reports and customer notifications.
• Report industry trends, pricing and customer feedback to management.

Skills

Verbal communication

Written communication

Multitasking

Teamwork

Education

High School Diploma or Equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

As an Associate Representative - Inside Sales, you willinteract with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met.

Responsibilities:

• - Obtainordersthroughemailandtelephonecalls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• - Increase orders by suggesting related items, explaining features, and checks customer’s buying history.
• - With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• - Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order.
• - Review open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• - Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification.
• - Report industry trends, competitive pricing and customer feedback to management.

Qualifications:

• - High School Degree or Equivalent required; Bachelor’s degree preferred.
• - Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).
• - Familiar with Microsoft Office, and ability to perform basic computer skills
• - Ability to perform multiple tasks simultaneously
• - Ability to work in a team environment
• - Ability to communicate clearly, both verbally and in written form
• - Attention to detail
• - Ability to prospect and market concepts to existing and potentially new accounts
• - Ability to act and solve routine or standard problems
• - Ability to identify and define problems and possible solutions independently; chooses among existing solutions
• - Ability to work independently with supervision
• - Ability to travel up to 25%

** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**