Associate Renewals Manager Uxbridge, England

Mass Digital Health; Uxbridge (MA); Hybrid; USD 50,000 - 79,000; Full time

Job summary

Imprivata in the United Kingdom is seeking an Associate Renewals Manager to drive end-to-end subscription renewals for a portfolio of customers. This hybrid role is based out of our Uxbridge office, requiring strong negotiation and collaborative skills to maximize revenue retention.

You will work with Sales, Customer Success, and Finance to deliver timely proposals, forecast renewal risks, and align customer needs with business priorities.

Qualifications

• 4+ years in technology sales or renewals.
• Proven track record of exceeding booking targets.
• Exceptional negotiation, closing, communication, and presentation skills.
• Highly organized, detail-oriented, and able to manage time effectively.
• Self-motivated, energetic, and comfortable in fast-paced teams.

Responsibilities

• Support renewal targets by managing renewal opportunities and identifying upsell potential.
• Assist in the subscription renewal process to ensure uninterrupted service and timely renewals.
• Coordinate renewal communications with channel partners and internal stakeholders.
• Articulate the value of Imprivata products and services to customers and teams.
• Prepare renewal quotes, proposals, and forecasts aligned to contracts.

Skills

Negotiation

Renewals experience

Sales forecasting

Communication

Education

Bachelor’s degree or equivalent

Tools

Salesforce CRM

Job description

Description

Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.

We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.

When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.

We are seeking an Associate Renewals Manager to join our team. This is a hybrid opportunity based out of our Uxbridge, UK office.

Job Summary

The Associate Renewals Manager is responsible for managing the end-to-end subscription renewal process for a portfolio of customers. This role focuses on driving revenue retention by negotiating renewal contracts, forecasting risks, and delivering timely proposals. Working closely with Sales, Customer Success, and other internal teams, the Associate Renewals Manager ensures alignment between customer needs and business priorities. Excellent communication, organizational skills, and attention to detail are essential for success in this role.

Duties and Responsibilities

• Support monthly, quarterly, and annual renewal targets by managing assigned renewal opportunities and identifying potential upsell opportunities.
• Assist in the subscription renewal process to help ensure uninterrupted service and timely contract renewals.
• Work with channel partners on renewal activities, helping maintain relationships and coordinating renewal communications.
• Communicate the value of Imprivata products, services, and support to customers and internal stakeholders.
• Prepare renewal quotes, proposals, and forecasts while ensuring alignment with customer contracts and internal processes.
• Collaborate with Customer Success Managers, Account Executives, Sales Operations, Finance, and Legal to support smooth renewal execution and compliance with company guidelines.
• Drive renewal discussions, including multi-year agreements and cloud transitions, with guidance from senior team members when needed..
• Maintain accurate renewal data and opportunity details in Salesforce.com to support forecasting and reporting.
• Review customer usage and install base data to help identify renewal risks and opportunities for contract alignment..
• Other duties as assigned and required

Required Qualifications

• Bachelor’s degree or equivalent experience with 4+ years in technology sales or renewals.
• Proven track record of exceeding booking targets and managing a high volume of renewals.
• Exceptional negotiation, closing, communication, and presentation skills.
• Highly organized, detail-oriented, and skilled in time management and decision-making.
• Self-motivated, energetic, and adjustable, thriving in fast-paced, team-oriented environments.
• Innovative problem-solver comfortable with ambiguity and inspired to contribute to company growth.

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!

Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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