Associate Rehab Manager

Ride Designs; Fayetteville (NC); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Life insurance

401(k) with company match

Paid time off

Employee Assistance Program

Wellness programs

Education reimbursement

Job summary

Sunrise Medical in Fayetteville, NC is seeking an Entry Level Sales Support Specialist to assist the Account Manager in delivering and servicing CRT equipment to clinics, hospitals, and home settings.

You will perform setup, train ATPs, handle basic troubleshooting, and help grow customer relationships while traveling within the territory. A High School diploma and CRT experience preferred.

Qualifications

• High School Diploma or equivalent.
• Minimum three years of CRT industry experience performing technical service.
• Strong organizational skills and ability to work independently.
• Above average verbal and written communication skills; computer literacy in a Windows environment.
• Must maintain a valid driver’s license.

Responsibilities

• Delivery and set up of CRT mobility equipment for evaluations / assessments.
• Trains ATPs and clinics on safe use of company equipment as directed.
• Performs troubleshooting, preventative maintenance and repairs of equipment independently.
• Performs / demonstrates the features and benefits of company products to prospective ATPs, clinicians and clinics as directed.
• Communicates daily with the Account Manager / Rehab Manager and assigned customer service as needed regarding delivery and/or service requirements.
• Completes and submits paperwork, checks e-mail within 24 hours as requested.
• Maintains inventory control and prepares status reports and conducts quarterly physical-count inventory.
• Documents and reports all product issues per company guidelines and procedures.
• Completes other assigned tasks as requested by the Regional Director / Account Manager / Rehab Manager.
• Overnight travel and some special events on weekends are required.

Skills

CRT equipment service

Organizational skills

Verbal and written communication

Windows literacy

Driver's license

Education

High School Diploma

Job description

Job Details Level: Entry Job Location: Fayetteville, NC - Fayetteville, NC 28303 Position Type: Full Time Education Level: High School Salary Range: $50,000.00 - $60,000.00 Base+Commission/month Travel Percentage: Road Warrior Job Category: Sales

Do you have experience in sales and looking for the right employment opportunity that not only has a great compensation package but whose work is also meaningful? Join our Salesforce Team!

Who we are

Sunrise Medical is committed to improving people's lives by providing innovative, high-quality mobility products and services that exceed customer expectations. Sunrise Medical is a world leader in the development, design, manufacture, and distribution of manual and powered wheelchairs, mobility scooters, and both standard and made-to-order seating and positioning systems.

What we offer

• Excellent health benefits plans, which includes FSA and HSA options
• Life insurance
• 401(k) with company match
• Generous vacation, paid sick time-off and paid holidays
• Employee Assistance Program
• Wellness programs and benefits
• Education Reimbursement Program

Job Summary

This role is primarily responsible supporting the Account Manager / Rehab Manager in a large territory through various elements to achieve and exceed specified sales expectations of Sunrise Medical products, including (but not limited to) delivering and servicing Complex Rehabilitation Technology (CRT) equipment to clinics, hospitals, dealers, Veteran Affairs (VA) facilities, and client homes with ATP and/or the Account Manager / Rehab Manager in a designated territory. Performs the service and repair of CRT mobility equipment and maintains assigned Sunrise Medical sample inventory. Responsible for managing scheduled appointments and supporting territory goals by enhancing customer/clinical relationships through positive customer service and technical assistance.

Principal Job Duties & Responsibilities

• Delivery and set up of CRT mobility equipment for evaluations / assessments.
• Trains ATPs and clinics on safe use of company equipment as directed.
• Performs troubleshooting, preventative maintenance and repairs of equipment independently.
• Performs / demonstrates the features and benefits of company products to prospective ATPs, clinicians and clinics as directed by the Account Manager / Rehab Manager.
• Communicates daily with the Account Manager / Rehab Manager and assigned customer service as needed regarding delivery and/or service requirements.
• Completes and submits paperwork, checks e‑mail within 24 hours as requested.
• Maintains inventory control and prepares status reports and conducts quarterly physical‑count inventory.
• Documents and reports all product issues per company guidelines and procedures.
• Completes other assigned tasks as requested by the Regional Director / Account Manager / Rehab Manager.
• Overnight travel and some special events on weekends are required.

Required Skills, Knowledge, and Experience

• High School Diploma or equivalent related experience.
• Minimum three years of CRT industry experience performing technical service.
• Strong organizational skills and ability to work independently.
• Above average verbal and written communication skills; computer literacy in a Windows environment.
• Must maintain a valid driver’s license.

Competencies

• Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
• Troubleshooting — Determining causes of operating errors and deciding what to do about it.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Time Management — Managing one's own time and the time of others.

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Control Precision — The ability to quickly and repeatedly adjust the controls of a machine to exact positions.
• Arm–Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
• Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
• Near/ Far Vision — The ability to see details at close range (within a few feet of the observer) and at a distance.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Speech Clarity — The ability to speak clearly so others can understand you.
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Speech Recognition — The ability to identify and understand the speech of another person.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Lifting / Carry Weight — Must frequently move and lift up to 10 lbs. and occasionally lift and/or move up to 50 lbs.