Associate Rehab Manager

Ride Designs; Durham (NC); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Life insurance

401(k) with company match

Generous vacation

Paid sick time off

Paid holidays

Employee Assistance Program

Wellness programs

Education Reimbursement Program

Job summary

Sunrise Medical is seeking a field service/CRT equipment technician in Durham, NC to support the Account Manager and Rehab Manager. You will deliver, install and service mobility devices at clinics, hospitals, VA facilities and client homes within a large territory.

The role requires at least three years in CRT or similar technical service, strong communication, and a valid driver's license. Travel and weekend events may be necessary, with competitive benefits offered.

Qualifications

• High School Diploma or equivalent related experience.
• Minimum three years of CRT industry experience performing technical service.
• Strong organizational skills and ability to work independently.
• Above average verbal and written communication skills; Windows literacy.
• Valid Driver’s License required.

Responsibilities

• Delivery and set up CRT mobility equipment for evaluations.
• Train ATPs and clinics on safe use of equipment.
• Troubleshoot, perform preventive maintenance and repairs.
• Demonstrates features and benefits of products to clinicians and clinics.
• Communicates daily with Account Manager / Rehab Manager and customer service as needed.
• Completes paperwork and manages scheduling and inventory updates.
• Overnight travel and some weekend events may be required.

Skills

Organization

Independent work

Verbal communication

Written communication

Windows literacy

Driver's license

Education

High School Diploma

Job description

Job Details

Level: Entry

Job Location: Durham, NC - Durham, NC 27713

Position Type: Full Time

Education Level: High School

Salary Range: $50,000.00 - $60,000.00

Base+Commission/month

Travel Percentage: Road Warrior

Job Category: Sales

Do you have experience in sales and looking for the right employment opportunity that not only has a great compensation package but whose work is also meaningful? Join our Salesforce Team!

Who we are

Sunrise Medical is committed to improving people's lives by providing innovative, high-quality mobility products and services that exceed customer expectations.

Sunrise Medical is a world leader in the development, design, manufacture, and distribution of manual and powered wheelchairs, mobility scooters, and both standard and made-to-order seating and positioning systems.

What we offer

• Excellent health benefits plans, which includes FSA and HSA options
• Life insurance
• 401(k) with company match
• Generous vacation, paid sick time-off and paid holidays
• Employee Assistance Program
• Wellness programs and benefits
• Education Reimbursement Program

Job Summary

This role is primarily Responsible supporting Account Manager / Rehab Manager in a large territory through various elements to achieve / exceed specified sales expectations of Sunrise Medical products including (but not limited to): delivering and servicing Complex Rehabilitation Technology (CRT) equipment to clinics, hospitals, dealers, Veteran Affairs (VA) facilities, and client homes with ATP and/or Account Manager / Rehab Manager in a designated territory. Performs the service and repair to CRT mobility equipment; and maintains assigned Sunrise Medical sample inventory. Responsible for managing scheduled appointments and support territory goals by enhancing customer / clinical relationships through positive customer service and technical assistance.

Principal Job Duties & Responsibilities

• Delivery and set up of CRT mobility equipment for evaluations / assessments.
• Trains ATP’s and clinics on safe use of company equipment as directed.
• Performs troubleshooting, preventative maintenance and repairs of equipment independently.
• Performs / demonstrates the features and benefits of company products to prospective ATPs, Clinicians and clinics as directed by Account Manager / Rehab Manager.
• Communicates daily with Account Manager / Rehab Manager, assigned customer service if needed regarding delivery and/or service requirements.
• Completes and submits paperwork, checks email within 24 hours as requested.
• Maintains inventory control and prepares status reports and conducts quarterly physical-count inventory.
• Documents and reports all product issues per company guidelines and procedures.
• Complete other assigned tasks as requested by Regional Director / Account Manager / Rehab Manager.
• Overnight travel and some special events on weekends are required.

Required Skills, Knowledge, and Experience

• High School Diploma or equivalent related experience
• Minimum three years of CRT industry experience performing technical service.
• Strong organizational skills and ability to work independently.
• Above average verbal and written communication skills. Computer literacy in a Windows environment.
• Must maintain a Valid Driver’s License.

Competencies

• Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
• Troubleshooting — Determining causes of operating errors and deciding what to do about it.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Time Management — Managing one's own time and the time of others.

Physical Requirements

• Control Precision — The ability to quickly and repeatedly adjust the controls of a machine to exact positions.
• Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
• Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
• Near/ Far Vision — The ability to see details at close range (within a few feet of the observer) and at a distance.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Speech Clarity — The ability to speak clearly so others can understand you.
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Speech Recognition — The ability to identify and understand the speech of another person.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Lifting/ Carry Weight - Must frequently move and lift up to 10 lbs. and occasionally lift and/or move up to 50 lbs.