Associate Registrar

Empire State University; New York (NY); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Retirement options

Generous paid time off

Job summary

Empire State University’s Office of the Registrar seeks an Associate Registrar to lead strategic initiatives enhancing student records operations through technology, data, and process improvements.

The role oversees student systems, transfer credit, and aligns with university priorities to improve enrollment, retention, and graduation outcomes.

Qualifications

• Bachelor's degree from an accredited institution.
• 3+ years in registrar's office, enrollment management, or related higher education environment.
• 3+ years experience with Ellucian Banner or comparable enterprise student information system.
• Experience leading technology implementations or major operational projects.
• Strong analytical, project management, and problem-solving skills.
• Supervisory or significant project leadership experience.
• Working knowledge of FERPA and academic records administration.
• Excellent communication, organizational, and relationship-building skills.

Responsibilities

• Lead technology initiatives and process improvements for registrar operations.
• Serve as a functional expert for Ellucian Banner and related student systems, evaluating enhancements and coordinating testing, implementation, and user adoption.
• Oversee registrar operations, including office process improvement and transfer credit.
• Analyze business processes and implement technology-driven solutions that improve efficiency, data integrity, and scalability.
• Collaborate with IT Services, Decision Support, Enrollment Management, Academic Affairs, and university partners to develop innovative solutions.
• Lead cross-functional projects that advance student success, enrollment, retention, and graduation.
• Develop reports, documentation, workflows, and training materials while promoting consistent practices.
• Supervise staff and foster a culture of collaboration and exceptional service.

Skills

Analytical skills

Project management

Leadership

Communication

FERPA knowledge

Relationship-building

Education

Bachelor's degree

Tools

Ellucian Banner

SQL

Degree Works

Job description

Location: Various Locations, NY Category: Professional Job Type: Full-time Posted On: Tue Sep 1 2026 Job Description:

Empire State University's Office of the Registrar seeks an innovative and collaborative Associate Registrar to lead strategic initiatives that enhance student records operations through technology, data, and process improvement. This leadership position oversees key registrar functions including student systems and transfer credit operations while partnering across the university to improve the student experience and support enrollment, retention, and graduation goals.

The Associate Registrar serves on the Registrar's leadership team and provides operational leadership, project management, and supervision while ensuring compliance with university policy and federal regulations.

This position offers an opportunity to shape the future of registrar operations by leveraging technology, data, and innovation to improve institutional effectiveness and create a seamless, student-centered experience.

Primary Responsibilities

• Lead technology initiatives, system implementations, upgrades, and process improvements for registrar operations.
• Serve as a functional expert for Ellucian Banner and related student systems, evaluating enhancements and coordinating testing, implementation, and user adoption.
• Oversee assigned registrar operations, which may include office process improvement and transfer credit.
• Analyze business processes and implement technology-driven solutions that improve efficiency, data integrity, scalability, and customer service.
• Collaborate with Information Technology Services, Decision Support, Enrollment Management, Academic Affairs, and university partners to develop innovative solutions supporting institutional priorities.
• Lead cross-functional projects that advance student success, enrollment, retention, and graduation.
• Develop reports, documentation, workflows, and training materials while promoting consistent business practices across the university.
• Supervise professional staff, establish operational priorities, and foster a culture of collaboration, continuous improvement, and exceptional service.
• Ensure compliance with FERPA, SUNY policies, and university regulations governing academic records.

Required Qualifications

• Bachelor's degree from an accredited institution.
• At least three (3) years of progressively responsible experience in a registrar's office, enrollment management, student information systems, or related higher education environment.
• A minimum of 3 years demonstrated experience with Ellucian Banner or a comparable enterprise student information system.
• Experience leading technology implementations, business process improvement initiatives, or major operational projects.
• Strong analytical, project management, and problem-solving skills with the ability to translate business needs into effective technology solutions.
• Supervisory or significant project leadership experience.
• Working knowledge of FERPA and academic records administration.
• Excellent communication, organizational, and relationship-building skills.

Preferred Qualifications

• Experience with Degree Works, transfer articulation, curriculum management, or academic records systems.
• Experience with SQL, reporting tools, business analytics, or data visualization.
• Experience with project management, business analysis, or process mapping methodologies.

Special Information

• Occasional travel, as well as evening and weekend hours, may be required to fulfill departmental, divisional, and university-wide commitments.
• Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position.
• SUNY Empire provides employees with robust remote and flexible work options to meet the needs of students, faculty, and staff in a dispersed work environment.

Additional Information

Rank/Salary: Associate College Registrar, SL4 / $80,000-$85,000, dependent upon experiences and qualifications.

We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff.

SUNY Empire is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University. SUNY Empire is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

SUNY Empire provides reasonable accommodations for applicants with disabilities, veterans, or wounded warriors where appropriate. If you would like to request a reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources at [phone].

In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling [phone]. It can also be viewed online at our Safety and Security website.