Associate Quality Manager, Overwatch | Irvine, CA

Blizzard Entertainment; Irvine (CA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

401k match

Paid time off

Job summary

Blizzard Entertainment seeks an Associate Quality Manager to oversee QA operations and testing for assigned team and product, ensuring software quality and process improvement. This hybrid role is located in Irvine, CA.

The role requires leadership of test teams, collaboration with development leads, and the development of metrics and training to enhance quality and customer experience across distributed teams.

Qualifications

• Minimum 6 years of experience in Quality Assurance.
• Minimum 2 years directing work of individual contributors and multiple levels of management.
• Experience with game engines, content and asset editors, and shared technology.

Responsibilities

• Lead a test team for a product and align with senior leadership strategy.
• Collaborate with development leads to provide quality services to the product area.
• Oversee test execution, reporting, and quality of deliverables and workflows.
• Host test closure activities, including testware evaluation and retrospectives.
• Create and monitor metrics impacting product and team quality and report risks.
• Collaborate with senior leadership to optimize resources for test quality.
• Develop training materials and lead workshops for test leadership.
• Provide leadership and guidance to the assigned team and foster a positive culture.
• Manage relationships with partners and leaders, ensuring transparent decisions.
• Perform additional duties as assigned.

Skills

QA leadership

Test management

SDLC QA processes

Jira

Data analysis

Communication

Education

Bachelor's degree

Tools

SQL

Job description

Job Summary

Associate Quality Manager overseer QA operations and testing for assigned team and product, ensuring software quality and process improvement. It is a hybrid role located in Irvine, CA.

Responsibilities

• Lead a test team for a product, ensuring alignment with senior leadership initiatives and strategy across globally distributed teams.
• Collaborate with development leads and provide high-value, quality-related services to the product area.
• Oversee team test execution and reporting, ensuring the quality of all deliverables, workflows, and relationships.
• Host test closure activities, such as testware evaluation, knowledge transfer, and retrospectives.
• Create, monitor, and control metrics impacting product and team quality, analyzing product quality and usability, associated system limitations, and reporting on risk.
• Collaborate with senior leadership on shifting work or resources to promote test quality, software development best practices, and enhanced customer experience.
• Develop training materials for the project team and lead workshops for test leadership requirements.
• Lead and support projects and initiatives with regional teams, cross-functional partners, and QA teams. Provide resources and assistance and oversee adherence to the master test plan for the product.
• Provide leadership, support and guidance to the assigned team, ensuring their performance is managed effectively and fostering a productive, positive, collaborative work culture.
• Champion efforts that build synergy, trust, collaboration, and inclusivity within the organization. Own and manage relationships with key partners, resources, colleagues, and leaders ensuring transparency around critical decisions and trade-offs.
• Performs other duties as assigned.

Qualifications

Minimum Experience

• Minimum 6 years of experience in Quality Assurance.
• Minimum 2 years directing the work of individual contributors and multiple levels of management and teams.
• Experience with game engines, content and asset editors, and shared technology.

Knowledge & Skills

• Bachelor’s Degree in a related field preferred.
• Thorough understanding of Software Development Life Cycle (SDLC), specifically QA processes in agile and waterfall development environments.
• Practical knowledge of relational databases such as Oracle, MySQL, and SQLServer.
• Thorough understanding of Jira process for their team, able to navigate their project and enter defects with no oversight.
• Proven ability to analyze, interpret, and act on data sets and complex workflows.
• Excellent written and verbal communication, planning, organization, and time management skills.

Extra Points

• White box testing experience.
• Certifications: PMP, Scrum Master and/or Product Owner, ISTQB.
• Coding Knowledge: XML / HTML, JavaScript, Python, Java, C / C++ / C#, SQL.
• High level of gaming knowledge and/or skill.
• Passion for Blizzard’s line of products and services.

Benefits

We provide a suite of benefits that promote physical, emotional and financial wellbeing for ‘Every World’ – we’ve got our employees covered! Subjects to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance.
• 401(k) with Company match, tuition reimbursement, charitable donation matching.
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave.
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others.
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part‑time and temporary full‑time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/.

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics. We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you have a disabled individual requiring an accommodation to apply for an open position, please email your request to [e-mail].