Associate Project Manager, Operations

The CCS Companies; Portsmouth (NH); Sur place; USD 60 000 - 80 000; Plein temps

Résumé du poste

The CCS Companies in Portsmouth, NH seeks an Associate Project Manager, Operations to assist with company projects including technical implementation and enhancements, while maintaining open communication with internal and external teams. A strong PM background and collaboration with vendors are essential for success.

Requirements include 2+ years in implementation or project management in a technical setting; Salesforce administration is a plus.

Qualifications

• 2+ years of implementation or related project management experience.
• Experience in a technical environment is preferred.
• Salesforce administration experience a plus.
• Strong written and verbal communication skills.

Responsabilités

• Manage multiple projects with plans, timelines and prioritized tasks.
• Attend and lead project meetings, providing status updates.
• Clarify requirements with vendors and internal teams, documenting workflows that align with project vision.
• Follow up with contributors to keep goals on track.
• Develop comprehensive project plans for vendors and staff involvement.
• Track performance and maintain a project history log for milestones and outcomes.
• Support IVR analysis with vendor CCS Associates to identify enhancements.
• Conduct testing as part of user acceptance.
• Lead post-implementation reviews to capture successes and lessons for future projects.
• Maintain a predictable full-time onsite work schedule and comply with CCS policies.

Connaissances

Project management

Communication

Analytical skills

Multitasking

Independent work

Team collaboration

Salesforce administration

Formation

Associate’s degree or related experience

High School Diploma or equivalent

Description du poste

Position Summary

The Associate Project Manager, Operations is responsible in assisting with company projects including technical implementation and continued enhancements by adhering to contractual guidelines and foster an open line of communication with both internal and external team members.

The Associate Project Manager, Operations is responsible in assisting with company projects including technical implementation and continued enhancements by adhering to contractual guidelines and foster an open line of communication with both internal and external team members.

Essential Functions

• Manages multiple projects at one time maintaining project plans, coordinating and prioritizing project tasks, managing timelines, scheduling meetings, assisting in moving project to next steps and communicating regular status updates.
• Attends project meetings, provides status updates and facilitates meetings when needed.
• Meets with vendors or internal parties to clarify specific requirements for each project including documenting needed workflows to ensure team members are aligned with the project vision.
• Follows up with other project contributors to ensure project goals are on track.
• Partners with leaders to develop comprehensive project plans to be shared with vendors as well as other staff members.
• Tracks project performance and keeps a project history log to provide clear updates as well as to analyze the successful completion of short- and long-term goals.
• Provides ongoing analysis of the IVR and works with the vendor and CCS Associates to identify new enhancements.
• Performs testing as part of user acceptance requirements.
• Leads post-implementation review to identify project successes and challenges to aid in future project management development.
• Other duties may be assigned as required by business needs.
• Ability to maintain a predictable and consistent full-time work schedule.
• Ability to work onsite/in-office and in accordance with CCS and department policies and procedures.

Qualifications

• 2+ years of implementation or similar experience working in Project management.
• Previous project management in a technical environment is preferred. Salesforce administration experience a plus.
• Creative thinker who can fully understand business objectives and apply appropriate solutions.
• Proven analytical skills and attention to detail.
• Problem solver who is flexible and adaptable to new ideas and improvements.
• Ability to manage multiple tasks and work on several projects at once.
• Ability to work effectively independently and as a team member, collaborating, contributing and cooperating with team members.
• Excellent written and verbal communication skills.
• Receptive to feedback, willing to learn, embraces continuous improvement, and responsive to change.

Education

• Associate’s degree or directly related equivalent experience preferred.
• High School Diploma or equivalent is required.