Associate Project Manager, Market Research & Client Impact

Pepsico; Seattle (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

Toluna, a global market research leader, seeks an Associate Project Manager/Project Manager to execute customized projects for corporate clients. Based in Seattle, you will work with senior teammates to meet milestones and deliverables.

You will manage full lifecycle of projects, coordinate with Sales, Research, and Survey Programming teams, review questionnaires, and ensure quality checks while building strong client relationships.

Qualifications

• 2+ years of customer service experience.
• Bachelor's degree or equivalent.
• Experience in market research is a plus.
• Strong interpersonal and communication skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage full lifecycle project execution, including kickoff and timelines.
• Coordinate with internal teams (Sales, Research, Sampling, Survey Programming, Data Processing, Support and QA).
• Provide recommendations on survey flow/design and ensure quality checks.
• Review survey links and test flow for accuracy and quota capture.
• Maintain and upload project documentation and report to clients.

Skills

Interpersonal skills

Communication

Team player

Under pressure

Proactive multitasking

Microsoft Office

Night shifts

Market research knowledge

Analytical skills

Customer service experience

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Toluna, a global market research leader, seeks an Associate Project Manager/Project Manager to execute customized projects for corporate clients. Based in Seattle, you will work with senior teammates to meet milestones and deliverables.

You will manage full lifecycle of projects, coordinate with Sales, Research, and Survey Programming teams, review questionnaires, and ensure quality checks while building strong client relationships.