Associate Project Manager

Qlarity Access; Orlando (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as an Assistant Project Manager, where you'll play a crucial role in delivering quality service to customers. This position requires strong organizational and communication skills, as you'll manage a team and ensure accountability. You'll thrive in a fast-paced environment, adapting quickly to challenges while maintaining a focus on quality and teamwork. With flexible hours and the opportunity for full-time remote work, this role is perfect for those who are eager to learn and grow in their careers. If you're ready to make an impact and succeed both individually and collaboratively, this is the opportunity for you.

Qualifications

• Strong organizational and time management skills are essential.
• Proficiency in Microsoft Excel and Google tools is required.

Responsibilities

• Lead and manage a team of agents, ensuring accountability.
• Conduct quality assurance and monitor live calls.

Skills

Organizational skills

Time management

Communication skills

Analytical thinking

Microsoft Excel

Google Docs

Market Research

Tools

Google Docs

Microsoft Excel

Google Sheets

Job description

Assistant Project Managers (APMs) are a vital asset to our company.

APMs have a direct impact on service delivery back to our customers. They are part of a fast-paced environment and are expected to adapt easily and prioritize well. Job success is based on having strong time management skills, communication and organizational skills, as well as logical thinking and problem-solving.

You will be expected to learn a lot, in what will seem to be a very short period of time. Getting overwhelmed will be normal at first; it is expected that you will need to ask a lot of questions and take a lot of notes. Communication is very important; if you do not ask questions or talk about your concerns, it will be much harder for you to move along in your training.

The willingness to work with other people as a team is also very critical, understanding that you will be dealing with a lot of different personality types when speaking and supervising the interviewers as well as with your communication with other Assistant Project Managers, Project Managers, and Research Engagement Center (REC) Management is very important. It is also very important to conduct yourself professionally at all times.

Responsibilities:

• Lead, Manage, Accountability (LMA)
  • APMs are assigned a team of agents and are responsible for LMA for each agent. This includes executing on Quarterly Conversations and holding the agent accountable to their responsibilities.
• Quality Assurance
  • Reviewing data, ensuring we are delivering on quality data back to our customers
  • Monitoring and coaching live calls
  • Reviewing recordings and presenting coaching notes back to the agent
• Study Management
  • Execute on our Proven Process
  • Create and implement Research Logistics Plans
  • Communicate with customers
  • Coordinate internal resources
  • Manage project budgets and timelines
  • Deliver outcomes
• Resource Allocation
  • Resourcing agent hours
  • Projecting project needs
  • Organizing workflow documentation

Desired Experience and Skills:

• Solid Organizational skills, including multitasking and time management
• Strong working knowledge of Google Docs, Sheets, and Forms
• High proficiency in Microsoft Excel including formulas
• Excellent analytical thinking and attention to detail
• Strong desire to succeed, both individually and as a team
• Market Research experience is a PLUS, but not required

Required Availability:

• Full-time (40 hours), flexible hours
• Able to work night shifts as late as 10pm
• Full-time remote work - high speed internet is crucial for this position