Associate Manager, Program Operations

ICF; New York (NY); Remote; USD 89,000 - 152,000; Full time

Benefits offered by this job

Tuition reimbursement

401k matching

Employee Stock Purchase Plan

Job summary

ICF is seeking an Associate Manager, Program Operations to support residential energy efficiency programs in New Jersey. You will report to the East Region Director and work with cross-functional teams to ensure timely application reviews and high-quality client deliverables.

You will manage a team of Operations Specialists, monitor QA/QC, and drive process improvements. Prioritize tasks, communicate with subcontractors and stakeholders, and help forecast program accruals to meet KPIs.

Qualifications

• Bachelor's Degree in Business, Data Analysis, Environmental Studies, Energy or related discipline (or substitute one year of related experience for one year of education).
• 3+ years of relevant experience of energy efficiency, utility, data analysis, operations and/or related experience.

Responsibilities

• Support the implementation of PSE&G's Income Qualified Home Weatherization program.
• Responsible for the timeliness and accuracy of all program invoices to the client.
• Ensure every customer's project is processed in compliance with all program calculations, policies and procedures.
• Manage a team of Operations Specialists that review program applications.
• Monitor program projects for compliance with developed QA/QC program protocols and processes.
• Implement corrective action required to address customer project deficiencies and work through resolutions with various stakeholders.
• Develop, update, and maintain program process documentation.
• Communicate with program subcontractors to provide guidance and continuous improvement to achieve maximum program achievements.
• Maintain effective communication with internal ICF stakeholders and with the client.
• Develop analysis of monthly program accruals and forecasts for accuracy to maintain or exceed program QPIs/KPIs.
• Become proficient in ICF program-based support systems, i.e. SLT, SSRS and SnuggPro. Training to be provided.

Skills

Excel

Advanced Excel

Org & Time Management

Communication

Analytical thinking

Stakeholder management

Team collaboration

MS Office

Education

Bachelor's Degree

Tools

PowerBI

Power Automate

SharePoint Lists

SSRS

SnuggPro

SLT

Job description

Associate Manager, Program Operations

Location: NJ Remote - Candidates must be located in NJ

We are seeking a qualified candidate to provide program operations support as an Associate Manager, Program Operations for ICF's energy efficiency division, supporting residential energy efficiency programs in New Jersey.

You will report to the East Region Director of Program Operations and work closely with a cross‑functional team of program implementation, IT, and reporting personnel and external stakeholders. You will contribute to program success through accurate and timely application reviews, continuous process improvements, and client deliverables.

Why you will love working here

• Quality of life: Flexible workplace arrangements, work‑life balance
• Investment in the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more

What you will be doing

• Support the implementation of PSE&G's Income Qualified Home Weatherization program.
• Responsible for the timeliness and accuracy of all program invoices to the client.
• Ensure every customer's project is processed in compliance with all program calculations, policies and procedures.
• Manage a team of Operations Specialists that review program applications.
• Monitor program projects for compliance with developed QA/QC program protocols and processes.
• Implement corrective action required to address customer project deficiencies and work through resolutions with various stakeholders.
• Develop, update, and maintain program process documentation.
• Communicate with program subcontractors to provide guidance and continuous improvement to achieve maximum program achievements.
• Maintain effective communication with internal ICF stakeholders and with the client.
• Develop analysis of monthly program accruals and forecasts for accuracy to maintain or exceed program QPIs/KPIs.
• Become proficient in ICF program-based support systems, i.e. SLT, SSRS and SnuggPro. Training to be provided.

What we need you to have (minimum qualifications)

• Bachelor's Degree in Business, Data Analysis, Environmental Studies, Energy or related discipline (or applicants can substitute one year of related experience for one year of education).
• 3+ years of relevant experience of energy efficiency, utility, data analysis, operations and/or related experience.

What we would like you to have

• Sound business ethics including the protection of proprietary and confidential information.
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint), with demonstrated experience in Excel, including advanced skills.
• Experience with SharePoint Lists, PowerBI, or Power Automate.
• Excellent organizational and time management skills.
• Ability to work under strict deadlines and prioritize tasks.
• Ability to synthesize information, think critically and make decisions in a fast‑paced environment.
• Ability to work with all levels of internal staff, as well as outside clients and vendors.
• Excellent problem‑solving skills with the ability to analyze situations, identify existing or potential problems and recommend solutions.
• Ability to effectively communicate and provide sound decision making to inform senior management.

Working at ICFICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting‑edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Work Authorization and Sponsorship

All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at.

We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range: There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full‑time employment is: $89,261.00 - $151,744.00 New Jersey Remote Office (NJ99)