Associate Program Manager

Randstad USA; Concord (MA); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation

Employee Share Purchase Plan

Growth: Mentorship & career guidance

Work-Life Balance

Job summary

Randstad USA seeks an on-site RCS Associate Program Manager in Massachusetts to lead account teams, oversee operations and manage P&L for client HR functions.

You will drive recruitment strategy, candidate selection, and client relationship management while ensuring compliance, cost-effectiveness, and revenue growth in a hybrid work setting.

Qualifications

• High School diploma or GED required; a Bachelor's degree is highly preferred.
• Three to five years of business experience, including at least one year in staffing or the client’s specific industry.
• Experience providing guidance, leadership, or training to internal employees.

Responsibilities

• Lead on-site account teams serving as extensions of clients' HR functions.
• Oversee operations, manage P&L, and drive growth while delivering high-quality, cost-effective service.
• Deliver recruiting plans to maintain a talent pipeline aligned with client needs.
• Screen and select candidates based on job profiles and forecasts.
• Meet with client contacts to assess business needs, performance, and growth opportunities.
• Utilize VMS to manage the PMO, conduct vendor vetting, and ensure scorecard compliance.
• Identify new revenue streams by offering innovative solutions and executing strategic initiatives.
• Ensure unemployment, screenings, safety, payroll, and I-9 compliance with full fulfillment.

Skills

Communication

Problem Solving

Strategic Partnership

Technical Skills

Education

Bachelor's degree preferred

High School diploma or GED required

Tools

MS Office

Outlook

Job description

Join the world’s most equitable and specialized talent company

Are you our new colleague? We’re looking for an:

RCS Associate Program Manager

***Hybrid role in Massachusetts - work onsite with client is required

How you will contribute

As an Associate Program Manager, you will assist in leading account teams that serve as on-site extensions of our clients' HR functions. You will oversee operations, manage P&L, and execute strategies to sustain and grow RCS business while ensuring clients receive high-quality, cost-effective service.

your responsibilities include

• Recruitment Strategy (20%): Delivering consistent recruiting plans to maintain a talent pipeline aligned with client needs.
• Candidate Selection (20%): Screening and selecting candidates based on specific job profiles and workforce forecasts.
• Client Relationship Management (20%): Meeting daily/weekly with key department contacts to assess business needs, performance, and growth opportunities.
• VMS & Compliance (15%): Utilizing VMS technology to manage the PMO office, conduct supplier vetting, and ensure scorecard compliance.
• Revenue Growth (10%): Identifying new revenue streams by offering innovative solutions and executing strategic initiatives.
• Operational Excellence (15%): Managing compliance for unemployment, screenings (background/drug), safety, payroll, and I-9s while achieving 100% fulfillment.

your background

• Education: High School diploma or GED required; a Bachelor’s degree is highly preferred.
• Experience: Three to five years of business experience, including at least one year in the staffing industry or the client’s specific industry.
• Leadership: Experience providing guidance, leadership, or training to internal employees.

key capabilities

• Communication: Unsurpassed professionalism with the ability to communicate at all levels of a client organization.
• Problem Solving: Demonstrated ability to resolve complex client situations and manage multiple priorities in a fast-paced environment.
• Strategic Partnership: Proven track record of building partnerships and adjusting expectations to deliver on customer needs.
• Technical Skills: Intermediate knowledge of MS Office and Outlook.

together we grow

When you join Randstad, you join a specialized team delivering tailored solutions for clients and talent, enabling meaningful impact. We offer an equitable, inclusive culture where everyone can contribute and thrive within a workplace that prioritizes growth and empowers teams to excel.

our purpose

Our purpose is rooted in the belief that by knowing our clients and talent better than anyone else, we can make connections that change lives. We don’t just place people in jobs; we help create futures full of possibility for our clients, talent, and communities.

our culture

Our culture is powered by ambition and collaboration. We don’t settle for “good enough”—we are committed to walking the extra mile, always striving for perfection while trusting each other to deliver results.

• we set direction: Anticipating and making decisions for long-term success.
• we achieve: Delivering on goals and operational excellence.
• we care: Collaborating to create a sustainable and healthy culture.
• lead by example: Modeling behaviors and standards while demonstrating courage and accountability.

rewards and benefits

• Competitive Compensation: Competitive salary and variable pay for performance. Base Pay range between $75000-$90000 plus variable bonus plan
• Financial Future: Option to participate in Randstad's employee Share Purchase Plan.
• Growth: Mentorship, skill-building, and career guidance in a fast-changing global environment.
• Work-Life Balance: Flexibility with intentionality to promote overall wellbeing.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.