Associate Professional, IT Operations

Ingram Micro, Inc.; Moore (SC); On-site; USD 52,000 - 72,000; Full time

Job summary

Ingram Micro, Inc. is seeking an experienced IT Operations/Technical Support Specialist for our Moore, SC office.

The role covers monitoring, troubleshooting, and maintaining IT solutions for on-site, facility, and remote users, with responsibilities spanning network and server issues, AD for Windows servers, and desktop/laptop troubleshooting. You will work with minimal supervision, assist with UAT testing, and support multiple facilities across the US.

Job description

This position is onsite at our Moore, SC office.

Your Role:

• Seasoned individual contributor working as a technical support subject matter expert.
• Responsible for the monitoring, troubleshooting and maintenance of all IT solutions at supported Office, facility, as well as remote users.
• Experience with network and servers’ equipment with knowledge of network security, as well as assisting with server and network deployment experience.
• Working knowledge of basic, intermediate, and advanced Desktop/Laptop troubleshooting and assisting with network and server issues
• Analyze computer issues and quickly develop the best course of action.
• Knowledge of Microsoft Suite and various productivity software
• Assist onsite and remotely to support other facilities and associates within the US.
• Works under limited supervision for routine situations.
• Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods.
• Explains practices, procedures, and policies to reach agreements with others outside of the job area.
• Provides technical support and collaborates with various IT functions to complete IT projects
• Assist with UAT testing and troubleshooting post change implementation
• Proficient in the various competencies relevant to their job.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
• Ability to lift a minimum of 50 lbs.
• Works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work.
• Determines methods and procedures for new assignments.

What you bring to the role:

• Two-year college degree or equivalent combination of education and experience required.
• 3 + years of experience in IT Operations or similar area of technical support.
• Substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

• Experience with PC/Laptop repair and troubleshooting.
• Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server).
• Experience with Active Directory for Windows servers.
• Experience with Warehouse Automation Systems is a plus.

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