Associate Product Owner - Provider

Blue Cross Blue Shield of Michigan; Detroit (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Blue Cross Blue Shield of Michigan is seeking a business/digital analyst to partner with the Product Owner in delivering digital strategy within the Provider Digital Engagement space. You will assist in prioritizing the backlog, facilitate Agile ceremonies, and collaborate with provider stakeholders to align digital solutions with business needs.

The role focuses on improving provider and member experiences through data-driven decisions, backlog grooming, and cross-functional collaboration in a

Qualifications

• Three or more years of experience as a business or digital analyst.
• Healthcare industry experience is preferred.
• Strong stakeholder management and communication skills.
• Familiarity with Agile/Scrum processes and backlog management.
• Strong analytical thinking and problem-solving abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Collaborate with Product Owner to deliver digital strategy in the Digital Experience space.
• Assist in prioritization of story cards and track status of key accomplishments.
• Maintain the provider engagement roadmap and backlog with clear milestones and risks.
• Support provider digital adoption initiatives and measure engagement outcomes.
• Coordinate with analytics resources to assess engagement effectiveness and opportunities for optimization.
• Write clear user stories and accept criteria based on user feedback and goals.
• Lead user acceptance testing with stakeholders to ensure criteria are met.
• Prepare status updates and presentations for stakeholders.

Skills

3+ years experience

Healthcare domain knowledge

Stakeholder management

Agile / Scrum familiarity

Analytical thinking

Excellent communication

Education

Bachelor's degree

Job description

Company: Blue Cross Blue Shield of Michigan

Industry: Health Insurance and Health Care

Level: Non-Manager

JobFamily: Communications

Compensation: Competitive Total Compensation Package

About Us

When you think of Blue Cross Blue Shield of Michigan for health insurance, you can know you’re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.

• Plans for employers and individuals that meet today’s needs, budgets and lifestyle
• The largest network of doctors and hospitals in the state
• Lower health care costs Higher quality health care
• Grants and programs that promote better health throughout Michigan

Mission: We commit to being our members’ trusted partner by providing affordable, innovative products that improve their care and health.

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Overview

Responsible for collaborating with the Product Owner to deliver on the digital strategy in key areas of Digital Experience. Assist in the execution of the product vision, prioritization of story cards as part of the overall Agile activities, and track and report out on status of key accomplishments.

• Collaborate with project areas to form relationships and confidence in delivering digital strategy.
• Ensure the highest quality in member and customer satisfaction for the digital space.
• Inform stakeholders on the progress and status of the project.
• Manage, prioritize, and assess the impact of defects including providing key input on the decisions to fix or defer.
• Collaborate with and support the development team during a sprint.
• Provide answers to technical questions from developers, scrum masters or others on the team.
• Assist in developing and executing product vision and strategy with the Product Owner, including scrum responsibilities.
• Act on behalf of the Product Owner in conflicting meetings, and in preparing status updates and presentations.
• Write clear and detailed user stories based on user feedback and project goals.
• Initiate and perform user acceptance testing for stories with stakeholders to ensure acceptance criteria is met.
• Prioritize and maintain the Agile team backlog, including definition of features, user stories, and acceptance criteria.

Responsibilities

• Serve as a provider-facing representative for digital engagement initiatives by collaborating with provider stakeholders, gathering feedback, identifying adoption barriers, and helping align digital solutions to provider business needs and experiences.
• Maintain and organize the Provider Digital Engagement roadmap and backlog, ensuring initiatives, priorities, dependencies, milestones, risks, and status are documented, visible, and ready for prioritization and execution.
• Review provider engagement requests, provider impact assessments, and stakeholder business needs to support requirements definition, work intake, prioritization readiness, and delivery planning.
• Support provider digital adoption initiatives by identifying opportunities to improve provider awareness, self-service utilization, digital experience, and engagement outcomes across provider-facing channels.
• Partner with the Website Manager, Training Manager, Provider Communications, analytics resources, and other stakeholders to coordinate provider-facing engagement activities and help ensure consistent messaging, aligned timing, appropriate channel utilization, and readiness across digital destinations.
• Maintain visibility into provider-facing initiatives by tracking deliverables, dependencies, decisions, risks, and action items; facilitate planning and readiness discussions and communicate status to stakeholders.
• Coordinate provider-facing engagement calendars and activities to identify overlapping, competing, or duplicative outreach and elevate potential timing, capacity, or dependency concerns.
• Partner with analytics resources to support measurement of engagement effectiveness, provider adoption, digital utilization, and identified opportunities for continuous improvement and optimization.

Requirements

• Bachelor’s degree required.
• A minimum of three (3) years of experience in the role of a business or digital analyst.
• Previous experience working in the healthcare industry is preferred.
• Ability to manage multiple projects and coordinate with other teams.
• Knowledge of the Internet and mobile technologies and concepts.
• Ability to work efficiently in a fast-paced environment.
• Ability to easily adapt to organizational changes or changes in product or technology direction.
• Ability to manage multiple tasks concurrently while meeting deadlines.
• Ability to represent/reinforce the end user’s perspective throughout the realization cycle.
• Advanced oral communication skills.

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.