Associate - Product Operations

CV in; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

DoorDash is seeking an Associate - Product Operations to define product and quality strategy for a new logistics and parcel delivery line. You will analyze market expectations and service performance to guide Merchant growth and help DoorDash disrupt a new industry.

The role emphasizes cross-functional leadership, documentation, and data-driven problem solving within an operations team that coordinates vendors and processes across the company.

Qualifications

• Hold a degree as specified and meet the listed requirements.
• Experience in eCommerce and/or logistics.
• Be comfortable working cross-functionally with Business Development, Product, Logistics, and operations.
• Be organized and committed to process and thorough documentation.
• Capable of driving multiple initiatives while managing urgent priorities.
• Demonstrate data-driven problem-solving using first-principles thinking.

Responsibilities

• Help DoorDash disrupt a new industry by performing comprehensive analysis and delivering insightful recommendations on business strategy.
• Demonstrate strong cross-functional skills and experience managing projects that span multiple teams.
• Organize work by following process and maintaining thorough documentation.
• Apply experience in eCommerce and/or logistics to understand the business context and constraints.
• Stay curious about the business and challenge the status quo.

Skills

Data-driven

Cross-functional collaboration

Project management

Documentation

First-principles thinking

Analytical thinking

Education

Bachelor's degree

Job description

# Associate - Product OperationsDoorDash USARemote (Phoenix, AZ; Chicago, IL; San Francisco, CA; United States)Today## Continue with your CVPDF, Word, or image. Under 10MB.Apply now## Job descriptionAssociate - Product Operations at DoorDash USA.### About the roleThe role defines product and quality strategy for a new logistics and parcel delivery business line. You analyze market expectations and service performance to guide Merchant growth and help DoorDash disrupt a new industry.About this type of roleOperations teams keep a business running smoothly. They manage processes, vendors, and logistics across the company. The work includes planning, coordination, and continuous improvement. Strong operators are organized, pragmatic, and comfortable with change. Operations teams run on routines, checklists, and clear escalation paths. Most companies expect operators to document what they do so anyone can step in.### Key facts**Location:** Phoenix, AZ; Chicago, IL; San Francisco, CA; United States- Remote**Engagement:** Full-time**Team:** Drive New Verticals team**Years:** Applications are accepted on an ongoing basis**Visa:** Roles located in NYC or remote jobs associated with an NYC office require completion of the Covey tool as part of hiring or promotional processes**Degree:** a degree requirement is stated### What you'll doHelp DoorDash disrupt a new industry by performing comprehensive analysis and delivering insightful recommendations on business strategy.Demonstrate strong cross-functional skills and experience managing projects that span multiple teams.Organize work by following process and maintaining thorough documentation.Apply previous experience in eCommerce and/or logistics to understand the business context and constraints.Stay curious about the business and how it works, ask strong questions, and challenge the status quo without hesitation.### RequirementsHold a degree as specified in the listed requirements.Have experience working in eCommerce and/or logistics.Be comfortable working cross-functionally with Business Development, Product, Logistics, and operations.Be organized and committed to process and thorough documentation.Be capable of driving multiple initiatives simultaneously while managing urgent priorities.Demonstrate data-driven problem-solving using first-principles thinking for identification, sizing, pricing, impact, root cause, and tradeoffs.Act with urgency and take ownership of the most important issues.### Practical notesThis role is based in the United States- Remote with possible work location options in Phoenix, AZ; Chicago, IL; San Francisco, CA; and remote arrangements.Confirm details on the official apply page.Typical interview stepsOperations interviews usually include a process scenario, an analytics question, and behavioral rounds. Candidates may be asked to improve a workflow or plan an event. Attention to detail and clear communication are tested throughout. Interviewers often ask how you would fix a process that is failing. Walking through diagnosis, a plan, and measurement is the winning structure.Good to knowProduct operations roles bridge strategy, data, and execution to turn ambiguous opportunities into scalable solutions.Cross-functional collaboration is common when working with Business Development, Product, Logistics, and operations teams.Data-driven, first-principles analysis is central to evaluating performance and designing recommendations.Tools may include analytics platforms, documentation systems, and workflow software to manage roadmaps and metrics.ECommerce and logistics experience helps contextualize merchant needs and operational constraints.Questions to ask**Worth asking in any interview:** how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.Career growthOperations careers grow from coordinator to manager, director, and chief operating officer roles. Some people specialize in supply chain, facilities, or program management. Success depends on reliability and on improving the systems you own. Operations careers reward reliability and continuous improvement. Operators who quantify the impact of their fixes move into leadership fastest.### About the companyDoorDash is a technology company that connects consumers with local businesses. Founded in 2013, DoorDash is the largest food delivery company in the United States by market share.