Associate Product Manager/Sr Associate Product Manager, Technology Products

American Airlines; Fort Worth (TX); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Additional benefits

Job summary

American Airlines is seeking an Associate Product Manager, Technology Product Management, to drive the strategy, design, and implementation of next-generation TPS, Operations Communication, and AMCS solutions within the IOC division. You will partner with stakeholders and technology teams to translate business needs into tangible product deliverables and lead multi‑phase transformation efforts.

You will discover and validate opportunities, prioritize requirements, and shape future-state

Qualifications

• Bachelor’s degree in related field required.
• 3 years of applicable product management experience (i.e. Product Owner).
• 5 years of equivalent work experience.

Responsibilities

• Conduct product discovery, market research, competitive analysis, and trend forecasting to inform product direction.
• Synthesize broad company objectives into concrete problems to solve with measurable success metrics.
• Create and maintain an initiative source of truth document, including overview, stakeholder mapping, workstreams, and milestones.
• Communicate updates effectively through verbal, written, and visual storytelling (e.g., slide decks, process maps, and documentation).
• Facilitate collaboration between product and non-product teams, ensuring alignment across stakeholders.
• Partner with Technology Procurement to conduct RFIs and RFPs.
• Identify and recommend investment areas based on research and business goals.
• Track and measure the impact of strategic initiatives to support product management teams.
• Proactively identify opportunities for improvement, bringing clarity and structure to ambiguous challenges.
• Influence strategic direction of the product(s) or cross-product journey.
• Care for the customer or team member experience, considering upstream and downstream impacts.
• Regularly collect, analyze, and synthesize customer feedback from multiple channels.

Skills

Product discovery

Market research

Stakeholder alignment

Agile product management

Requirements prioritization

Education

Bachelor’s degree in related field

Master’s degree in related field

Tools

Agile tools

Job description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This role is part of the Next-Gen Operations Platform and Business team within the Integrated Operations Center (IOC) division, with a primary focus on advancing the strategy, modernization, and implementation of Take-Off & Landing Performance (TPS), Operations Communication, and Aircraft Movement & Control System (AMCS) capabilities.
• The Next-Gen Operations initiative is a multi-year transformation program dedicated to modernizing American's Flight Operations ecosystem, retiring legacy platforms, and delivering future-ready operational capabilities. Within this transformation, TPS, Operations Communication, and AMCS represent critical operational domains that support safe, efficient, and reliable aircraft operations. The program consists of multiple concurrent workstreams designed to enhance operational effectiveness, improve decision-making, strengthen communication, and increase overall operational resilience.
• As an Associate Product Manager, Technology Product Management, you will help drive the strategy, design, and implementation of next-generation TPS, Operations Communication, and AMCS solutions. You will partner closely with operational stakeholders, product teams, and technology teams to define business capabilities, shape future‑state operational workflows, and ensure solutions deliver measurable value to the operation. Responsibilities include leading requirements definition and prioritization, developing the future‑state vision, reimagining operational processes, supporting organizational change management, and translating business needs into actionable product and technology deliverables. In close partnership with product and technology teams, you'll guide and support the successful execution of a complex, multi‑phase transformation.

What You'll Do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Conduct product discovery, market research, competitive analysis, and trend forecasting to inform product direction
• Synthesize broad company objectives into concrete problems to solve with measurable success metrics
• Create and maintain an initiative source of truth document, including overview, stakeholder mapping, workstreams, and milestones
• Communicate updates effectively through verbal, written, and visual storytelling (e.g., slide decks, process maps, and documentation)
• Facilitate collaboration between product and non-product teams, ensuring alignment across stakeholders
• Partner with Technology Procurement to conduct RFIs and RFPs
• Identify and recommend investment areas based on research and business goals
• Track and measure the impact of strategic initiatives to support product management teams
• Proactively identify opportunities for improvement, bringing clarity and structure to ambiguous challenges
• Influence strategic direction of the product(s) or cross-product journey
• Care for the customer or team member experience, considering upstream and downstream impacts
• Regularly collect, analyze, and synthesize customer feedback from multiple channels

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

• Bachelor’s degree in related field
• 3 years of applicable product management experience (i.e. Product Owner)
• 5 years of equivalent work experience

Preferred Qualifications - Education & Prior Job Experience

• Master’s degree in a related field with 2+ years of work experience
• Experience determining Product Market fit and defining a Go-to-Market strategy
• Demonstrate familiarity with Agile Product Management tools

Skills, Licenses & Certifications

• Relevant certifications in Product Management/Product Delivery field
• Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.
• Recommended Scrum certification

What You'll Get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.