Associate, Product Delivery & Client Solutions

Gravitate; Dallas (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Gravitate is seeking an Associate to join our team at the intersection of business, technology, and client engagement. You will gain hands-on experience in product delivery, technical implementation, and client support, translating client goals into Gravitate-powered solutions.

You will learn our technology suite, collaborate with developers, consultants, and support staff, and contribute to enterprise-grade deployments while delivering excellent customer service.

Qualifications

• Bachelor’s or Master’s degree in Engineering, CS, IS, or related fields.
• Ability to explain technical concepts to non-technical audiences with clarity and confidence.
• Strong problem-solving skills and persistence in seeing challenges through to completion.
• Ability to balance multiple priorities and manage timelines in a fast-paced environment.
• Self-motivated, collaborative, and committed to lifelong learning.
• Strong written and verbal communication skills.

Responsibilities

• Build expertise learning about the fuel supply chain and its participants.
• Learn about Gravitate technology suite and how it meets participants' needs.
• Collaborate with cross-functional teams—developers, consultants, and support staff to deliver enterprise-grade solutions and support.
• Support implementations through integrations, configurations, and technical design recommendations.
• Partner with clients to understand their objectives, issues, and project goals, serving as a trusted liaison.
• Analyze business requirements and translate them into actionable implementation plans.
• Manage incoming support requests, ensuring timely resolution or escalation, while keeping communication clear and proactive.
• Contribute to knowledge-sharing, documentation, and continuous improvement of processes.

Skills

Technical communication

Problem solving

Multi-tasking

Collaborative

Lifelong learning

Education

Bachelor's or Master's degree in Engineering, CS, IS, or related fields

Tools

SQL

MongoDB

Python

APIs

Jira

Zendesk

Azure

Docker

CI/CD

Job description

Gravitate is seeking an Associate to join our team at the intersection of business, technology, and client engagement. You will gain hands-on experience in product delivery, technical implementation, and client support, translating client goals into Gravitate-powered solutions.

You will learn our technology suite, collaborate with developers, consultants, and support staff, and contribute to enterprise-grade deployments while delivering excellent customer service.