Associate, Procurement

West Pharmaceutical Services, Inc; Exton (PA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

West Pharmaceutical Services, Inc. is seeking an Associate, Procurement to support SRM programs, governance activities, and supplier risk management. The role partners with category managers and stakeholders to improve supplier performance, engage suppliers, and drive governance across the organization.

You will maintain supplier scorecards, dashboards, and reports while coordinating reviews and continuous improvement initiatives. Hybrid onsite work in Exton, PA with no relocation support.

Qualifications

• Bachelor's degree in a related field required.
• Associate's degree; CSPM/Project Management certification preferred.

Responsibilities

• Support SRM program and governance activities.
• Coordinate QBRs and supplier performance discussions.
• Maintain supplier scorecards, dashboards, and reporting.
• Track KPIs, SLAs, and risk metrics.
• Support supplier risk assessment and due diligence processes.
• Collaborate with cross-functional teams to improve supplier performance and risk oversight.

Skills

Strong communication

Analytical skills

Problem solving

Cross-functional collaboration

Influence without authority

Education

Bachelor's degree in Procurement/Supply Chain/Engineering/Finance

Associate's Degree; C.P.M./Project Management certification preferred

Tools

Microsoft Office

Excel

Power BI

SharePoint

SAP

Job description

Title: Associate, Procurement

Location

Exton, PA, US, 19341

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity.

Job Summary

In this role, you will support the development, execution, and continuous improvement of West Pharmaceutical Services' Supplier Relationship Management (SRM) and Supplier Risk Management programs. You will partner with Category Managers, Procurement Leadership, business stakeholders, and suppliers to improve supplier performance, strengthen supplier relationships, mitigate supplier risks, and support supplier governance activities across the organization. This role will help coordinate supplier governance processes, maintain supplier scorecards and dashboards, facilitate supplier reviews, support supplier development initiatives, and administer supplier risk management processes. The position will play a key role in helping West mature its supplier management capabilities, improve supplier engagement, and strengthen supplier risk oversight.

Essential Duties and Responsibilities

• Support the execution of West's Supplier Relationship Management (SRM) program and governance activities.
• Partner with Category Managers and business stakeholders to support strategic supplier engagement and supplier performance management activities.
• Coordinate supplier governance meetings, Quarterly Business Reviews (QBRs), and supplier performance discussions.
• Maintain supplier scorecards, performance metrics, dashboards, and reporting.
• Track supplier performance against key performance indicators (KPIs), service level agreements (SLAs), quality metrics, and business objectives.
• Support supplier performance improvement initiatives and maintain action logs, commitments, and follow-up activities.
• Assist with supplier segmentation activities and maintain supplier profiles and governance documentation.
• Support supplier innovation, continuous improvement, and value creation initiatives.
• Facilitate supplier risk assessment and due diligence processes by coordinating reviews with Category Managers and cross-functional stakeholders.
• Maintain supplier risk records, documentation, assessments, and supporting data within approved systems and repositories.
• Support the collection and tracking of supplier financial, operational, cybersecurity, business continuity, compliance, and insurance information.
• Track supplier mitigation plans, corrective actions, and risk remediation activities.
• Monitor supplier risk alerts and support communication of emerging supplier risks to appropriate stakeholders.
• Support critical supplier management and supplier resiliency initiatives.
• Generate and maintain supplier risk and performance reporting, dashboards, and scorecards.
• Collaborate with Procurement, Quality, Operations, Finance, Legal, and Information security teams to support supplier governance and risk management activities.
• Support supplier governance audits, reporting requests, and continuous improvement initiatives.
• Analyze supplier performance and risk data to identify trends, support decision-making, and recommend opportunities for continuous improvement.
• Assist with training, documentation, and process improvement efforts related to supplier relationship and risk management.

Education

• Bachelor's Degree in Procurement, Supply Chain, Manufacturing, Engineering, Finance, or related field required.
• Associate's Degree; certification from the Institute of Supply Management (C.P.M.), Project Management or similar experience preferred.

Work Experience

• 3+ years related business experience required.

Preferred Knowledge, Skills and Abilities

• Ability to influence outcomes without direct authority.
• Strong communication, presentation, and facilitation skills.
• Ability to understand business requirements and evaluate a supplier's ability to meet business needs.
• Strong analytical and problem‑solving skills.
• Ability to analyze supplier performance, operational, financial, and risk‑related information and develop actionable recommendations.
• Experience with supplier governance frameworks, supplier scorecards, and supplier performance management programs.
• Understanding of supplier risk management principles and methodologies.
• Ability to communicate effectively across Procurement, Quality, Operations, Finance, Legal, Information Security, and business functions.
• Proficiency in Microsoft Office, Excel, Power BI, SharePoint, SAP, and supplier management tools.
• Ability to analyze data and utilize information to improve supplier performance, mitigate risk, and support business objectives.
• Must be self‑motivated and able to influence, motivate and mentor others and be able to work with little or no supervision.
• Strong attention to detail, time management, versatility, and hold accountability.
• Must possess the ability to effectively communicate at all levels of the organization.
• Must have experience in a highly technical and regulated industry.

Travel Requirements

10%: Up to 26 business days per year

Physical Requirements

Sedentary—exerting up to 10 lbs (4 kg) occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Additional Requirements

• Ability to understand business requirements and evaluate a supplier’s ability to meet the business needs.
• Ability to communicate effectively in a cross‑functional organization.
• Ability to analyze data and utilize the information to take action that resolves issues, mitigates risk or improves the financial situation of West’s business operations.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to [e-mail]. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.