Associate ProAssure Systems Specialist

Stryker; Denver (CO); On-site; USD 78,000 - 168,000; Full time

Job summary

Stryker Group is seeking an Associate ProAssure Systems Specialist to support the implementation and administration of the Vocera Smartbadge solution at a customer site. You will train nurses and clinicians, manage databases and servers, and provide on-site support to ensure data integrity and smooth operations.

The role requires clinical IT experience, strong troubleshooting, and excellent communication to collaborate with clinicians and the customer’s teams.

Qualifications

• Bachelor's degree required, preference for Nursing, Business or IT or 6+ years relevant work experience.

Responsibilities

• Train users to use Vocera; deploy sustainable training for new hires, current employees, and refresher training.
• Provide on-site support for reporting and resolving end user issues, including Vocera equipment, database, and training.
• Manage Vocera databases and servers; document processes for data integrity and backups.
• Collaborate with customer to maintain device inventory, RMA process, and spare pool.

Skills

End-user training

Clinical IT experience

Database management

Troubleshooting

On-site support

Documentation

Education

Bachelor's degree

Tools

Vocera

Cisco wireless networks

Case management software

Job description

As an Associate ProAssure Systems Specialist, you will support the implementation and administration of Stryker’s Vocera Smartbadge solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker’s mission, to make healthcare better.

This role will be based at the primary location: 1700 N Wheeling St, Aurora, CO 80045

What you will do:

• You will manage multiple Vocera databases; Establish and document processes for maintaining data integrity and work with clinical departments to keep various database entities current
• Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
• You will manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
• Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
• You will provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
• Provide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization and collaborate with Vocera Technical Support and customer’s support organization to resolve technical issues
• Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software
• Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines

What you need:

Required:

• Bachelor's degree required, preference for relevant degree in Nursing, Business or IT. or an additional 6+ years relevant work experience.
• Minimum 2 years clinical or healthcare IT (HIT) experiencerequired
• Must be a US Citizen

Preferred:

• Demonstrated success in delivering excellent customer support
• Prior experience supporting clinical end users through rounding and training
• Demonstrated success working with physician and nursing staff
• Experience with clinical workflow analysis and design
• Experience with Cisco wireless networks and equipment

Posted Date: 10/07/2026 This role will be posted for a minimum of 3 days.

United States of America Pay Ranges:

• USN: $77,700 - $129,500 USD Annual
• US5: $81,600 - $136,000 USD Annual
• US10: $85,500 - $142,500 USD Annual
• US15: $89,400 - $148,900 USD Annual
• US20: $93,200 - $155,400 USD Annual
• US30: $101,000 - $168,400 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.