Associate Print, Mail, Scan Technician (Primarily Office)

American Family Insurance Agency Staff; Madison (WI); On-site; USD 34,000 - 44,000; Full time

Job summary

American Family Insurance Agency Staff is seeking an Associate Production Print Technician to operate and maintain a range of printing and finishing equipment, ensuring high-quality documents such as statements, confirmations, checks, and reports are produced accurately and on time.

This is a third-shift, office-based role at the Madison, WI location, with a 80% office presence requirement and a meaningful shift differential for late hours and weekends.

Qualifications

• Demonstrated experience providing customer-oriented solutions, support or service.
• Preferred experience with print/mail/scanning equipment and processes for the designated area.
• Demonstrated attention to detail through accuracy and completeness of information.
• Basic knowledge and demonstrated proficiency in various PC software applications (e.g. Microsoft Office Suites, Internet Explorer, Outlook, Acrobat).

Responsibilities

• Set up, operate, and maintain printing and finishing equipment to produce documents.
• Program job specifications to equipment and record/analyze data.
• Perform daily maintenance and coordinate service for equipment issues.
• Help develop/update standard work for processes including safety and quality control.
• Ensure quality/color accuracy; visually inspect outputs and adjust as needed.
• Utilize vendor software control/operating systems.
• Monitor inventory and place orders as necessary.

Skills

Customer service

Attention to detail

Print/mail equipment

PC software

Tools

Microsoft Office

Outlook

Acrobat

Job description

Description

As an Associate Production Print Technician, you will operate and maintain a variety of printing and finishing equipment to produce high-quality documents. You'll set up and operate, digital print, and postage metering equipment, ensuring accurate and timely distribution of client statements, confirmations, checks, and reports.

We're seeking a detail-oriented, proactive individual excited to contribute to a collaborative team.

This position is a third shift position: hours being 7pm-5:05 am Sunday through Thursday with one day off (Mon/Tues/Wed) at our Cottage Court Location. This role is eligible for a shift differential: 6pm-12am 10%, 12am-6am 15%, and all weekend days (Saturday/Sunday) are 15%.

In this primarily office-based role, you will be expected to spend at least 80% of your time (4+ days per week) working from one of the following office locations(s): Madison, WI 53783.

Position Compensation Range:

$25.00 - $31.88

Pay Rate Type:

Hourly

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• You will perform equipment set up, operation, and maintenance for all equipment in designated area, including digital print, mail inserting machines, or others as needed.
• Program complex job specifications to equipment and use software to record, analyze, and organize job data.
• Perform daily maintenance on equipment, contact service technicians, and coordinate service for equipment problems. Manually or mechanically make necessary adjustments to correspond with daily work needs.
• Assist with developing/updating standard work for all processes, including operation, safety, and quality control.
• Ensure proper quality and color is achieved and maintained. Visually inspect images for imperfections and make adjustments as necessary.
• Achieve proficiency in and utilize several vendor supplied software control and operating systems.
• Monitor inventory and order as necessary

Specialized Knowledge and Skill Requirements

• Demonstrated experience providing customer-oriented solutions, support or service.
• Preferred experience with print/mail/scanning equipment and processes for the designated area.
• Demonstrated attention to detail through accuracy and completeness of information.
• Basic knowledge and demonstrated proficiency in various PC software applications (e.g. Microsoft Office Suites, Internet Explorer, Outlook, Acrobat).

Travel Requirements

• Up to 10%.

Physical Requirements

• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Adjusting or moving objects up to 50 pounds in all directions.

Working Conditions

• Not applicable.

Licenses

• Valid driver's license required plus an acceptable driving record.

Physical Requirements

• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Adjusting or moving objects up to 50 pounds in all directions.
• Repeating motions that may include the wrists, hands and/or fingers.
• Operating machinery and/or power tools.
• Moving about to accomplish tasks or moving from one worksite to another.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.

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