Associate PM, AI-Driven Logistics & Visibility

Haven; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k

Stock options

Parental leave

Wellness stipend

Volunteer days

Job summary

FourKites is seeking a sharp Associate Product Manager for the OTR & Core Visibility team. You will own meaningful product outcomes from day one—working hands-on with data, engaging enterprise customers, and partnering with engineering and design to ship features that boost adoption, retention, and customer experience.

This role sits at the intersection of supply chain operations and modern software, requiring both freight know-how and analytical rigor.

Qualifications

• 2+ years of product management or equivalent experience (BA/analyst roles in logistics tech considered)
• Practical experience in supply chain or logistics — you understand shipper pain points, carrier dynamics, and how freight moves operationally
• Comfort working hands-on with data: SQL proficiency, familiarity with analytics tools, ability to build a data-driven narrative without hand-holding
• Strong customer engagement skills — you've run discovery calls, written user stories, and can translate qualitative feedback into crisp requirements
• Demonstrated use of AI tools (Claude, ChatGPT, Cursor) to accelerate PM workflows — synthesizing research, drafting PRDs, generating insights at speed

Responsibilities

• Track and analyze feature adoption, engagement, and retention KPIs for OTR and core visibility products
• Identify friction points and adoption gaps through usage data, customer interviews, and feedback loops with Customer Success and Sales
• Build and prioritize a backlog of targeted product enhancements that drive measurable improvement in customer stickiness
• Support roadmap planning alongside senior PMs, contributing well-reasoned prioritization recommendations
• Work hands-on with product analytics platforms (Pendo, Mixpanel) and write SQL queries to independently explore feature usage and customer behavior
• Build and maintain dashboards and reports that track adoption trends across customer segments
• Translate quantitative findings into clear product hypotheses and actionable backlog items
• Partner with Data Science and Engineering on instrumentation improvements and event tracking
• Participate in customer onboarding calls, QBRs, support escalations, and discovery sessions to develop a ground-level understanding of shipper workflows
• Work with Customer Success Managers to surface systemic product gaps and recurring pain points
• Champion the voice of the customer in internal planning and sprint reviews
• Collaborate with Engineering and Design through scoping, development, and post-launch monitoring
• Support Product Marketing with onboarding materials, release notes, and adoption playbooks
• Contribute to presales conversations and market requirement gathering alongside Solutions teams

Skills

Product management

Supply chain / logistics

SQL & data analytics

Customer discovery

AI tools for PM

Education

Bachelor's degree in engineering, operations, supply chain, economics, or quantitative discipline

Tools

Pendo

Mixpanel

Job description

FourKites is seeking a sharp Associate Product Manager for the OTR & Core Visibility team. You will own meaningful product outcomes from day one—working hands-on with data, engaging enterprise customers, and partnering with engineering and design to ship features that boost adoption, retention, and customer experience.

This role sits at the intersection of supply chain operations and modern software, requiring both freight know-how and analytical rigor.