Associate Implementation Manager

FourKites, Inc.; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

FourKites is hiring an Associate Implementation Manager in Chicago to lead enterprise transformations for Global 1000 clients, blending consultation with project management to deploy FourKites solutions. You’ll build stakeholder relationships and drive measurable outcomes across complex supply chains.

You’ll partner with Sales and Customer Success, tailor deployments to customer goals, and guide cross-time-zone teams to adoption and continuous improvement of the platform.

Qualifications

• Recent graduate with a BS in math, statistics, economics, engineering, or a quantitative discipline, and a GPA of 3.5 or above
• Exposure via coursework or internships to enterprise software, business processes, or project based work, eager to build a career in SaaS implementation
• Exposure to supply chain, logistics, or transportation through relevant coursework or internships
• Passionate about helping customers see the value of FourKites and advocating for their success
• Strong communication and presentation skills, with the ability to adapt style across different stakeholders and organizational cultures
• Strong analytical skills, attention to detail, and comfort translating between technical and business concepts, including clear documentation
• Comfortable working with enterprise software tools (CRMs, project management platforms, spreadsheets and data tools)

Responsibilities

• You will be part of our Global Implementation team, committed to helping enterprise customers successfully adopt FourKites as both a technology solution and a strategic approach to supply chain visibility across their organization
• You will serve as a trusted advisor and empathetic customer advocate, problem solver, and product expert to support customers building their first supply chain visibility workflows in FourKites
• You will be a consultant focused on onboarding our rapidly growing Global 1000 customer base, ensuring they get off on the right foot and continue to derive maximum value from the platform over time
• You will deeply understand both FourKites' capabilities and each customer's unique business challenges, including the operational issues being resolved through implementation, to serve as both a product expert and strategic partner through the change process
• You will execute implementations for each customer based upon their specific processes, requirements, and jointly established goals to ensure successful adoption; tailoring approaches to meet customer objectives as needed
• You will facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption
• You will oversee complex enterprise projects from initiation through deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones
• You will develop comprehensive project roadmaps with clear milestones, managing scope changes while maintaining delivery timelines and identifying potential challenges early
• You will serve as a valuable liaison to our product team, providing real-time customer feedback and helping to align our product roadmap with customer visions and operational goals
• You will partner with internal relationship stakeholders including Sales and Customer Success to deliver a cohesive customer experience from pre-sales through transition and beyond
• You will analyze the strengths and opportunities of our implementation approach, both at individual customer and program levels, to drive continuous enhancement of how we serve our enterprise clients
• You will maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and long-term success

Skills

Strong communication and presentation

Analytical skills

Experience with enterprise software /S

SaaS implementation exposure

Cross-functional collaboration

Customer advocacy and advisory

Education

BS in math, statistics, economics, engineering, or quantitative discipline

GPA 3.5 or higher

Tools

CRMs

Project management tools

Spreadsheets/Data tools

Job description

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

As an Associate Implementation Manager at FourKites, you will serve as the strategic orchestrator behind enterprise transformations for Global 1000 companies managing complex supply chains. This role combines deep functional consultation with comprehensive project management to ensure successful software deployments.

You will act as the trusted advisor who transforms complex logistics challenges into streamlined solutions, building stakeholder relationships while ensuring enterprise implementations deliver measurable business outcomes.

Impact & Scope

With each implementation, you directly enhance supply chain visibility for major enterprises, contributing to operational efficiency improvements and cost reduction across global logistics networks.

What you’ll be doing:

• You will be part of our Global Implementation team, committed to helping enterprise customers successfully adopt FourKites as both a technology solution and a strategic approach to supply chain visibility across their organization
• You will serve as a trusted advisor and empathetic customer advocate, problem solver, and product expert to support customers building their first supply chain visibility workflows in FourKites
• You will be a consultant focused on onboarding our rapidly growing Global 1000 customer base, ensuring they get off on the right foot and continue to derive maximum value from the platform over time
• You will deeply understand both FourKites' capabilities and each customer's unique business challenges, including the operational issues being resolved through implementation, to serve as both a product expert and strategic partner through the change process
• You will execute implementations for each customer based upon their specific processes, requirements, and jointly established goals to ensure successful adoption; tailoring approaches to meet customer objectives as needed
• You will facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption
• You will oversee complex enterprise projects from initiation through deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones
• You will develop comprehensive project roadmaps with clear milestones, managing scope changes while maintaining delivery timelines and identifying potential challenges early
• You will serve as a valuable liaison to our product team, providing real-time customer feedback and helping to align our product roadmap with customer visions and operational goals
• You will partner with internal relationship stakeholders including Sales and Customer Success to deliver a cohesive customer experience from pre-sales through transition and beyond
• You will analyze the strengths and opportunities of our implementation approach, both at individual customer and program levels, to drive continuous enhancement of how we serve our enterprise clients
• You will maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and long-term success

About the team:

The Global Implementation team is a smart, driven, and highly collaborative group that thrives at the intersection of technology, operations, and customer impact. We take pride in solving complex, real-world problems together—supporting one another across time zones, sharing learnings openly, and celebrating wins big and small. This team is empowering by design: you’ll be trusted to own outcomes, influence decisions, and grow your craft while working alongside empathetic teammates who genuinely care about customer success and each other.

Basic Qualifications:

• Recent graduate with a BS (Bachelor of Science) in math, statistics, economics, engineering, or a quantitative discipline, and a GPA of 3.5 or above
• Exposure via coursework or internships to enterprise software, business processes, or project based work, eager to build a career in SaaS implementation
• Exposure to supply chain, logistics, or transportation through relevant coursework or internships
• Passionate about helping customers see the value of FourKites and advocating for their success
• Strong communication and presentation skills, with the ability to adapt style across different stakeholders and organizational cultures
• Strong analytical skills, attention to detail, and comfort translating between technical and business concepts, including clear documentation
• Comfortable working with enterprise software tools (CRMs, project management platforms, spreadsheets and data tools), AI