Associate Pharmacy Care Technician - San Antonio, TX

UnitedHealth Group; San Antonio (TX); On-site; Confidential; Full time

Job summary

An established industry player is seeking an Associate Pharmacy Care Technician to join their dynamic team. In this role, you will connect with members through outbound calls to enhance medication adherence and support pharmacy-related quality metrics. Your contributions will directly impact health outcomes and improve the lives of many. The company fosters a culture of diversity and inclusion, offering comprehensive benefits and career development opportunities. If you're passionate about making a difference in healthcare and thrive in a collaborative environment, this position is perfect for you.

Benefits

Sign-on Bonus

Comprehensive Benefits

Career Development Opportunities

Qualifications

• Active Pharmacy Technician license in Texas required.
• 1+ years in customer service and 6+ months call center experience.

Responsibilities

• Make outbound calls to improve medication adherence.
• Document member interactions and maintain eligibility information.

Skills

Customer Service

Communication Skills

Problem Solving

Pharmacy Knowledge

Multi-lined Telephonic System

Education

High School Diploma / GED

Tools

Microsoft Office

Telephonic Systems

Job description

$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Associate Pharmacy Care Technician will make outbound calls to members and physicians to improve medication adherence and other pharmacy related quality metrics. Responsible for gathering prescription refill orders and providing excellent customer service as well as determining the eligibility of members applying for the Medical Assistance Program.

Hours: Monday – Friday, 9am – 6pm + rotating Saturdays every 4 weeks (Training will be for the first 4 weeks and will be Monday – Friday, 8am – 5pm)

Location: 19500 IH 10 W BLDG 1 SAN ANTONIO, TX 78257

Primary Responsibilities:

1. Conduct a high volume of outbound calls to members to discuss reasons for non-compliance to medication(s), schedule pharmacy telephonic appointments, and/or obtain important follow-up information from providers.
2. May answer inbound calls from members and assist them with their inquiries.
3. Follows system scripting and validates member demographic information.
4. Documents the provider or member's record with accurate information obtained on the call.
5. Performs desk and on-site review of all claims documentation to validate correct billing.
6. Provides support to internal staff, subcontractors, and providers with respect to Medicare drug-related issues.
7. Participates in and contributes to the overall pharmacy quality improvement initiatives.
8. Collects and maintains eligibility information in an appropriate and confidential manner.
9. Enters all assigned applications within a specified time frame to ensure eligibility deadlines are met.
10. Exhibits excellent phone and communication skills while providing complete and accurate information to members.
11. Requests additional or supplemental information via correspondence to complete applications.
12. Adheres to assigned schedule and quality metrics.
13. Uses a multi-lined telephonic system to answer calls regarding eligibility requirements and medication refill orders.
14. Follows all policy and procedures for the Medical Assistance Program.
15. Performs all other related duties as assigned.
16. Ability to use fine motor skills to operate office equipment and/or machinery.
17. Ability to receive and comprehend instructions verbally and/or in writing.
18. Ability to use logical reasoning for simple and complex problem solving.

Required Qualifications:

1. High School Diploma / GED (or higher).
2. Active and unrestricted Pharmacy Technician license in the state of Texas.
3. National Pharmacy Technician Certification (Certified Pharmacy Technician CPhT).
4. 1+ years of experience in a customer service setting.
5. 6+ months of previous call center experience.
6. Basic level of proficiency with Medicare Part D.
7. Basic level of proficiency with HIPAA Privacy and Security Rules.
8. Basic level of proficiency with writing skills.
9. Basic level of proficiency with Microsoft Office, Internet, and e-mail.
10. Ability to sit for extended periods of time.

Preferred Qualifications:

1. 1+ years of experience in a pharmacy setting.
2. Bilingual (any language).
3. PBM experience.
4. Advanced knowledge of NCPDP and other types of prescription drug claims.
5. Knowledge of Medicare Part B and Part D coverage guidelines.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone deserves the opportunity to live their healthiest life.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.