Associate Patient Care Coordinator

Optum; McKinney (TX); On-site; USD 22,248 - 39,674; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

Optum in McKinney, Texas is seeking an Associate Patient Care Coordinator to manage scheduling and patient care coordination. This role requires strong communication skills and proficiency in electronic medical records.

The ideal candidate will have a high school diploma, medical office experience, and the ability to handle multiple tasks and ensure timely patient care. Benefits include paid time off, medical plans, and a 401(k) Savings Plan.

Qualifications

• 1+ years of medical office experience is required.
• 1+ years of electronic medical record experience is required.
• Beginner level of proficiency with MS Office (Word, Excel, Outlook, etc.) is preferred.

Responsibilities

• Responsible for daily scheduling of all physician orders and new referrals.
• Communicates new physician orders with contract therapy staff.
• Reviews missed visits daily with field clinicians to ensure they are re-scheduled.

Skills

Medical office experience

Electronic medical record experience

Basic MS Office proficiency

Bilingual in Spanish/English

Education

High School Diploma/GED

Tools

Data analysis software

Job description

Associate Patient Care Coordinator

Hours: Monday through Friday 8am-5pm or 7am-4pm

Location: 8080 State Highway 121, McKinney, TX

Primary Responsibilities

• Responsible for daily scheduling of all physician orders, new referrals, and schedules with appropriate field clinicians
• Reports new or pertinent patient information to field clinicians
• Schedules per physician order all visits/tasks specific to each patient from the beginning to conclusion of directed patient care: supervisory visits, re-certification visits, discharge visits, transfers, and post-hospital visits and ensures accuracy
• Updates clinicians frequently remain in compliance with current physician orders
• Communicates all new physician orders and new referrals with contract therapy staff
• Assists CTMs with contacting field clinicians or relaying information in reference to patient care updates
• Frequently communicate with management regarding unassigned patient visits to ensure all patients receive care within the timeframe required per physician orders
• Responsible for checking email, HALO's, team messaging system and voicemail to respond to time‑sensitive messages from customers, leadership, lower‑level management
• Responsible for adhering to the company policies to include time reporting policy, attendance policy, code of conduct, etc
• Cross‑trained for all job tasks in Medical Records to include uploading documentation in EMR, Start of Care (SOC) audits, reviews contract invoices and Print Queue process
• Prepares clinicians schedules and assigns clinicians to patients based on the frequency and expected duration of prescribed treatments and therapies per physician order
• Demonstrates exceptional customer service to all patients, clinicians, and family members
• Reviews missed visits daily submitted by field clinicians to ensure visits are re‑scheduled accordingly, reviews schedule deviation report for accuracy
• Updates patient information into the EMR when changes occur
• Runs active census bi‑weekly – schedules discharges with field clinicians and appropriate tasks to ensure active census is accurate and up‑to‑date
• Responsible for processing discharges/ensuring proper Notice of Medical Non‑Coverage (NOMNC) in place before discharge is processed – updating patient schedule to reflect discharge date and notifying medical records to archive patient’s active chart
• Responsible for scheduling per physician order and ensuring the Re‑Authorization Department has updated order in order to obtain authorization
• Ensures therapy evaluations are reviewed and faxed to the physician office daily to support coordination of care between the physician office and home health agency
• Participates with on‑call rotation for home health approximately one week per month to include shared holiday coverage
• Perform general clerical duties in support of patient services. These include, but are not limited to, answering phones, copying, faxing, and reviewing incoming referral information for accuracy
• Performs other job duties as assigned by the manager

Benefits

• Paid Time Off accrued from the first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short‑term disability and Long‑Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Compensation

The hourly pay for this role will range from $16.15 to $28.80 per hour based on full‑time employment. Compensation includes incentive and recognition programs, equity stock purchase and 401(k) contribution. All benefits are subject to eligibility requirements.

Required Qualifications

• High School Diploma/GED
• 1+ years of medical office experience
• 1+ years of electronic medical record experience
• Beginner level of proficiency with MS Office (Word, Excel, Outlook, etc.)

Preferred Qualifications

• Experience with data analysis software
• Bilingual in Spanish/English

Equal Employment Opportunity

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug‑free Workplace

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.