Associate Patient Care Coordinator

Optum; Fort Worth (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Medical Plan options

Dental & Vision Insurance

401(k) Savings Plan

Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Referral Bonus

Job summary

Optum in Fort Worth, TX is hiring for a patient services role. You will greet patients, verify demographics and insurance, collect payments, and manage records. You will handle calls, schedule appointments, and support pre-authorizations.

The role requires a High School Diploma, 6+ months in customer service, and basic MS Office proficiency; bilingual English/Spanish is a plus. On-site hours are Monday–Friday, 7:30 AM–5:00 PM.

Qualifications

• High School Diploma or GED required.
• 6+ months in customer service.
• Beginner level proficiency with the Microsoft Office suite.

Responsibilities

• Greet patients and manage wait times.
• Check-in/out with patient demographics and insurance verification.
• Complete pre-authorizations and/or precertifications.
• Collect co-pays and process payments.
• Operate cashier functions and handle deposits.
• Answer phones and schedule appointments.
• Maintain medical records and ensure proper filing/scanning.
• Support logging and logging of medical records release requests.

Skills

Customer service

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Bilingual English/Spanish

Education

High School Diploma / GED

Tools

ECW EMR

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.SM

Hours: Monday - Friday, 7:30AM - 5:00PM. Supervisor will determine schedule.

Location: 9701 Harmon Rd, Suite 141 Fort Worth, TX 76177

Primary Responsibilities

• Greets patients as they arrive and manage appropriate standard wait times
• Complete check-in and check-out tasks to include patient demographic verification, insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
• Collects co-payments, co-insurance, and deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Answers phones and schedules appointments
• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
• Establish and maintain effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned

What Are The Reasons To Consider Working For UnitedHealth Group?

Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Required Qualifications

• High School Diploma / GED
• 6+ months of experience in customer service
• Beginner level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint

Preferred Qualifications

• 1+ years of experience with medical office processes
• 1+ years of experience with EMR software, such as ECW
• 1+ years of related work experience including data entry
• Bilingual (English / Spanish)

Pay

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.