Associate Patient Care Coordinator

Optum; Corpus Christi (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Medical plan options

Dental insurance

Vision insurance

Life & AD&D

Short/Long-term disability

401(k) savings

Education reimbursement

Employee discounts

Employee assistance program

Employee referral bonus program

Voluntary benefits

Job summary

UnitedHealth Group is seeking a detail‑oriented customer service professional to join the WellMed team in Corpus Christi, TX. You will handle member intake, coordinate with hospitals and clinical staff, manage referrals and prior authorizations, and provide triage and care coordination for non-clinical cases.

This is a full‑time, on‑site role with a strong benefits package. Hourly pay ranges from $16.00 to $29.00, depending on experience and local labor market factors.

Qualifications

• High School Diploma or GED or 4+ years of customer service experience.
• Minimum 1 year of customer service experience.
• Proficiency to create, edit, save, and send documents with Microsoft Word and Excel.

Responsibilities

• Manage intake of members or admission/discharge information after notification.
• Coordinate with hospitals, clinics, facilities and clinical team to manage service requests.
• Manage referrals and prior authorizations, including intake and census roles.
• Provide triage and care coordination notification for non-clinical needs.
• Handle inquiries and resolutions from members and providers.

Skills

Customer service

Microsoft Word

Microsoft Excel

Education

High School Diploma/GED

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Join us to start Caring. Connecting. Growing together.

Schedule:

Monday - Friday - 8 AM - 5 PM CST

Location:

WellMed - 2922 Morgan Ave, Corpus Christi, TX 78405

Primary Responsibilities:

• Manage the intake of members or the admission/discharge information post notification
• Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
• Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles
• Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention
• Handle resolution/inquiries from members and/or providers

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED OR 4+ years of customer service experience
• 1+ years of customer service experience
• Must be able to create, edit, save and send documents utilizing Microsoft Word and Excel

Preferred Qualifications:

• Experience working within the health care Industry and with health care insurance
• Experience working with Medicare and/or Medicaid Services
• A clerical or administrative support background
• Knowledge of ICD-9 and CPT codes

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.