Patient Care Coordinator

UnitedHealth Group; Midlothian (TX); On-site; USD 22,000 - 40,000; Full time

Job summary

UnitedHealth Group seeks a Patient Care Coordinator in Midlothian, TX to support the care team and deliver excellent customer service. You will handle intake, payments, records, and scheduling while adhering to Lean processes to meet financial, clinical, and service goals.

Schedule is Monday–Friday, 8:00 AM–5:00 PM, with competitive benefits and growth opportunities in a diverse, equity-focused organization.

Qualifications

• High school diploma is required.
• 1+ years of customer service experience.
• 1+ years of Microsoft Office experience.

Responsibilities

• Greet patients as they arrive and manage 20-minute wait time.
• Assist patient with intake processes including copying documents.
• Collect co-payments, co-insurance and deductibles and issue receipts.
• Manage cashier box and daily deposits according to company policies.
• Process walk-in patients and visitors.
• Answer phones and schedule appointments.
• Manage medical records (maintains, files / scans, prepares for schedule).
• Ensure all correspondence is scanned and / or filed in a timely manner.
• Process requests for medical records release and maintains logs.

Skills

Customer service

Communication

Phone etiquette

Education

High school diploma

Tools

Microsoft Office

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.SM

The Patient Care Coordinatoris responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Schedule: Monday - Friday, 8:00AM - 5:00PM

Location: 4430 E. Highway 287, Midlothian, TX

Primary Responsibilities:

• Greet patients as they arrive and manages 20-minute wait time
• Assist patient with intake processes including copying required documents
• Collect co-payments, co-insurance and deductibles and issues receipts
• Manage cashier box and daily deposits according to company policies
• Process walk-in patients and visitors
• Answer phones and schedule appointments
• Manage medical records (maintains, files / scans, prepares for schedule)
• Ensure all correspondence is scanned and / or filed in a timely manner
• Process requests for medical records release and maintains appropriate logs

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma
• 1+ years of customer service experience
• 1+ years of Microsoft Office Experience

Preferred Qualifications:

• 1+ years of experience in a health care setting
• Experience with ECQ
• Knowledge/understanding of CPT/ICD-10 coding
• Excellent communication skills and phone etiquette
• Experience providing customer service
• Independent means of transportation during work hours for job related tasks

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.