Associate Patient Care Coordinator

Optum; Bristol (CT); On-site; USD 45,874,000 - 83,097,000; Full time

Benefits offered by this job

Comprehensive benefits

401k contribution

Incentive programs

Job summary

ProHealth Physicians, part of the Optum family, is seeking an Associate Patient Care Coordinator in Bristol, CT. The role involves scheduling, triaging, patient check-in, and coordinating with clinicians in a busy clinic environment.

The position requires strong customer service skills, basic computer/office proficiency, and the ability to work a M-F schedule with occasional regional coverage. It offers a comprehensive benefits package and opportunities for growth within Optum.

Qualifications

• High School Diploma or GED required.
• 1+ years in a customer service role or professional setting using computer and phone.
• Proficiency with Microsoft Office applications.

Responsibilities

• Schedule and triage appointment requests per approved protocols; consult clinicians as needed.
• Greet patients and conduct check-in processes; manage reminder calls and rescheduling.
• Use the EHR to take messages, scan and index documents, and balance payments per cash control procedures.
• Maintain knowledge of current OSHA and ProHealth policies; assist coworkers to ensure smooth operations.

Skills

Customer service

Computer use

Microsoft Office

Education

High School Diploma/GED

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Associate Patient Care Coordinator (2382079)

Associate Patient Care Coordinator - 2382079

Opportunities with ProHealth Physicians , part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.

ProHealth Physicians has an immediate opening for a friendly, patient focused and detail oriented Associate Patient Care Coordinator to join our team. May be asked to float to local practices in the region for coverage.

Location: 1251 Farmington Ave. Bristol, CT

Schedule: M-F 8am – 4:30pm or 9am-5pm closing shift 9:45am 6:15pm, Sat 1 every 3 months from 7:30am-12:30pm

Primary Responsibilities:

• Ability to travel 10% of the time within the region area, must have reliable transportation
• Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth’s Appointment and Scheduling Guidelines. Consult a medical assistant or licensed clinician for clinical decision making whenever necessary
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Greet patients and conduct check-in process
• Monitor daily reminder call logs to reschedule appointments as needed
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures
• Maintain knowledge of current OSHA and ProHealth policies
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
• Perform other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• 1+ years of experience working in a customer service environment OR working in a professional setting using a computer and telephone
• Intermediate level of proficiency in Microsoft office

Preferred Qualifications

• 6+ months of experience as a receptionist in a healthcare setting
• 6+ months of experience working with an electronic health record

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.