Associate Patient Care Coordinator

UnitedHealth Group; Peralta (NM); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Health plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

UnitedHealth Group in Albuquerque, NM is seeking a front desk associate to provide direct customer service, register and schedule patients, verify insurance, and manage demographic updates.

The role requires accurate handling of medical terminology, basic MS Office skills, and strong teamwork. Bilingual English/Spanish is preferred as part of delivering patient-centered care.

Qualifications

• High School Diploma/GED required.
• 1+ year of customer service experience.
• 6+ months experience with medical terminology.
• Basic level of experience with MS Office.

Responsibilities

• Register and schedule patients and verify insurance for the assigned department.
• Update patient demographics and ensure required referrals and authorizations.
• Manage no-show list, wait lists, and follow-up appointments.
• Handle cashiering operations and customer account transactions.
• Develop expert knowledge of insurance plans and their changes.
• Adhere to policies and participate in departmental meetings.

Skills

Customer service

Medical terminology

Multi-tasking

Education

High School Diploma or GED

Tools

MS Office

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Join us to start Caring. Connecting. Growing together.

Schedule

Monday - Friday, 8:00AM - 5:00PM

Location

2901 TRANSPORT ST. Albuquerque NM

Primary Responsibilities

• Provides direct customer service and front desk assistance for assigned department to include but not limited to registering, scheduling and verifying insurance and arriving patients.
• Electronic eligibility verification, updating patient demographics, ensure required referrals and prior authorization are in place for patient visit.
• Manage No-show list. Schedules wait list, follow-up, x-ray, referral appointments.
• Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
• Responsible for obtaining "expert" level knowledge of the inter-workings of various insurance plans and staying abreast of insurance plans in the process of being added, deleted or changed.
• Collection of co-pays, co-insurance, self-pay, fee-for-service, and payment on account.
• May be required to analyze medical records and charge entry information for financial reimbursement within the guidelines and procedures.
• Work TES charge entry edits.
• Adheres to policies, procedures and regulations to ensure patient safety and regulations.
• May attend departmental meetings and provide constructive recommendations for areas improvement.

• Other duties as assigned

Pay and Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• 1+ year of customer service
• 6+ months of experience with medical terminology
• Basic level of experience with MS Office

Preferred Qualifications

• 1+ year of experience with electronic health records
• 1+ year of related healthcare experience, including scheduling experience
• 1+ year of experience handling and triaging of telephone calls and a multi-system phone line
• Knowledge of medical terminology
• Bilingual (English /Spanish)

Soft Skills

• Ability to work independently and as a team, and maintain good judgment and accountability
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 to $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone- of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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