Associate Patient Access Rep - Colon & Rectal Care Castleton

Community Health Network; Indianapolis (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Community Health Network seeks an Associate Patient Access Representative to be the first contact for visitors, handling patient registration and financial clearance.

This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management to ensure smooth workflows and proper readiness for visits.

You will use EPIC work queues to pre-register patients, verify CMS eligibility, collect necessary information, and ensure the electronic health record is complete.

Qualifications

• 1+ years experience in healthcare office setting and/or strong customer service background preferred
• Proficient in registrations (inpatient, outpatient, ED) and handling admissions/discharges/transfers

Responsibilities

• Handle front-office and back-office functions for patients
• Perform check-ins, scheduling, and payment collection
• Verify insurance and CMS coverage information
• Ensure compliance and prepare patients administratively and financially for visits
• Enter patient demographics and financial information accurately
• Verify completeness of the electronic health record (EHR) and update as needed

Skills

Customer service

Registration/Admissions

EPIC knowledge

Education

High School Diploma or GED

Tools

EPIC

Job description

Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Exceptional Skills and Qualifications

The Associate Patient Access Representative (APAR) is responsible for a variety of front-office and back-office functions throughout the network including but not limited to the responsibilities below:

• High School Diploma or GED High School diploma or GED equivalent (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes