Associate Partner, Customer Success — Healthcare Execs

Socket.dev

United States

Remote

USD 180,000 - 240,000

Full time

13 days ago

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Benefits offered by this job

Paid time off 22 days

Parental leave

Recognition & rewards

Company-paid insurance & disability

Job summary

Innovaccer Inc. is seeking an Associate Partner Customer Success to own post-sale executive relationships, drive renewals and expansion, and translate platform value into business outcomes for senior healthcare stakeholders.

You’ll lead strategy and cross-functional execution across product, engineering, and delivery teams. Ideal candidates have 8–12+ years in healthcare consulting or enterprise SaaS, with MBA or equivalent strategic training, and a proven track record of owning senior executive

Qualifications

8–12+ years in healthcare consulting, customer success, account management, or enterprise SaaS.
Strong background in healthcare operations, payer/provider models, or clinical analytics.
Comfortable setting direction, making judgement calls, and holding teams accountable without formal authority.
Proven experience owning senior executive relationships.
Demonstrated commercial mindset: understands revenue, margins, and growth levers.
Exceptional written and verbal communication skills.
Experience driving outcomes in ambiguous, fast-changing environments with distributed and offshore delivery teams.

Responsibilities

Own post-sale renewals, expansion, and account health.
Lead executive QBRs focused on outcomes, ROI, and roadmap alignment.
Translate customer goals into clear priorities for internal teams.
Partner with Customer Engineering Managers to ensure delivery aligns to outcomes.
Proactively surface churn risk with mitigation plans.
Act as executive quarterback across Product, Engineering, Analytics, and Delivery for assigned accounts.