Associate Operations Technician

Verra Mobility; Hyde Park Township (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Associate Operations Technician to join their dynamic team. This entry-level position focuses on providing remote technical support and ensuring the functionality of roadside monitoring systems. The role offers an exciting opportunity to learn about advanced technologies and contribute to the safety and efficiency of smart mobility solutions. With a people-first culture, the company values teamwork, integrity, and innovation, making it a great place to grow your career in the tech field. If you are eager to learn and ready to take on challenges in a fast-paced environment, this position is perfect for you.

Qualifications

• 1+ year experience in operations or remote troubleshooting.
• Knowledge of computing, data troubleshooting, and network systems.

Responsibilities

• Ensure compliance with policies and maintain accurate records.
• Coordinate with support teams for remote technical support.

Skills

Remote Troubleshooting

Data Management

Communication Skills

Microsoft Office Suite

Problem Solving

Education

High School Diploma or GED

Associate's Degree in IT or Computer Science

Tools

Microsoft Power BI

Microsoft Visio

Outlook

Job description

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Who are we..

Verra Mobility is a global leader in smart mobility. A combination of the global capabilities and talents of American Traffic Solutions (ATS), Highway Toll Administration (HTA), and Euro Parking Collection (EPC), the company develops technology-enabled solutions that help the world move safely and easily. Verra Mobility fosters the development of safe cities, working with police departments and municipalities by operating more than 4,000 red-light, speed, and school bus stop arm safety cameras in more than 200 jurisdictions across North America. The company also creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for more than 8.5 million vehicles. Verra Mobility is a leading provider of connected systems, processing nearly 165 million transactions each year through connectivity with more than 50 individual tolling authorities and more than 400 issuing authorities. Arizona-based Verra Mobility Corp. currently operates in 15 countries and in 22 languages.

Focused on solutions that help the world move safely and easily, Verra Mobility builds safe cities, smart roadways, and the connected systems that tie them together. The company is constantly looking toward the future, ensuring it creates relevant solutions today that will work tomorrow. Verra Mobility strives to understand new customers, regions, and businesses that will shape tomorrow's smart mobility experiences, aiming to ensure more people worldwide reach their destinations safely and easily. The company is driven by relationships, impact, integrity, and innovation.

Culture: Verra Mobility operates with a people-first philosophy, emphasizing core values: Do What's Right, Lead with Grace, Win Together, and Own It. The company seeks to grow aggressively through organic growth and acquisitions, focusing on key competencies like action, customer focus, teamwork, results, and excellence.

Position Overview: This role is part of the Verra Command Center (VCC), responsible for remote technical support and oversight of roadside monitoring and enforcement implementations across the U.S. and parts of Canada. The VCC operates 24/7 to ensure enforcement sites are functional. The Associate Operations Technician supports operations by learning remote troubleshooting, site and roadside monitoring, and maintaining device uptime. This entry-level position focuses on ensuring roadside network devices are online and functioning optimally.

Essential Responsibilities:

• Ensure compliance with policies and regulations.
• Maintain accurate records of all documentation.
• Communicate effectively with team members to resolve issues.
• Coordinate with support teams for remote technical support and equipment tracking.
• Keep documentation and databases updated accurately.
• Work all shifts in a 7x24x365 environment, including on-call duties.
• Review Red-Light Camera locations, images, and videos to ensure proper operation and quality.
• Work efficiently in a fast-paced environment.
• Work independently with minimal supervision.
• Manage multiple tasks such as ticket administration and follow-up activities.
• Learn through on-the-job training.
• Participate in planning and daily stand-ups.
• Perform additional duties and projects as assigned.
• Identify opportunities to improve services.
• Adhere to customer procedures, SLAs, and KPIs.
• Be willing to learn new technologies.
• Manage work orders effectively, including follow-up and closure.

Qualifications:

• High school diploma or GED, or equivalent, with at least 1 year of experience in operations or remote troubleshooting, or equivalent education and experience.
• Preferred: Associate's degree in IT, computer science, or related field.
• Preferred: Knowledge of computing, data troubleshooting, network systems, and data management.
• Preferred: Experience interpreting data to determine actions.
• Experience managing multiple priorities.
• Preferred: Advanced skills with Microsoft Office Suite and other applications like Power BI, Visio, Outlook.
• Successful completion of Nlets fingerprinting background check.