Associate Operations Specialist

105 ICF Resources, LLC; Arizona; Remote; USD 55,000 - 94,000; Full time

Benefits offered by this job

Flexible workplace arrangements

Tuition reimbursement

401k matching

Employee Stock Purchase Plan

Job summary

ICF Olson is seeking an Associate Operations Specialist to join the energy efficiency team. This remote role supports evaluation, implementation, and verification of energy efficiency projects while collaborating with IT, Reporting, Marketing, and Customer Care to ensure timely, compliant processes.

The role requires a bachelor’s degree or equivalent experience, 1+ year in admin/ops/data analysis, and strong Excel/Office skills.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 1+ year of admin, ops, data analysis, energy or related work.
• Strong Excel and Office Suite skills.
• Excellent written and verbal communication.
• Willingness to learn invoicing systems and compliance requirements.
• Knowledge of energy efficiency programs is a plus.
• Experience with Power BI or similar data visualization tools is preferred.

Responsibilities

• Support evaluation, implementation, and verification of energy efficiency projects.
• Collaborate with IT, Reporting, Marketing, and Customer Care teams.
• Analyze data to identify trends and opportunities for improvement.
• Assist with processing incoming project applications.
• Review project application forms for program policy compliance.
• Coordinate with program staff, billing specialists, and project leads to support monthly invoicing timelines.
• Support basic quality checks to ensure invoices are complete and on time.
• Assist with documentation updates and process improvements related to invoicing and program administration.

Skills

Energy program operations

Process & compliance review

Cross-functional collaboration

Analytical thinking

Time management

Customer & contractor support

Microsoft Excel proficiency

Education

Bachelor's degree or related experience

Tools

Microsoft Excel

Power BI

SharePoint Lists

Power Automate

Job description

Associate Operations Specialist Location: Remote (Candidates in Arizona strongly preferred)

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What you will be doing:

• Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed.
• Collaborate with IT, Reporting, Marketing, and Customer Care teams.
• Conduct analyses to identify trends, issues, and opportunities for improvement.
• Assist with processing incoming project applications.
• Review project application forms and submittals to ensure compliance with program policies and procedures.
• Coordination with program staff, billing specialists, and project leads to support monthly invoicing timelines
• Support basic quality control checks to ensure invoices are complete, accurate, and submitted on time
• Assist with documentation updates and process improvements related to invoicing and program administration

Skills you will use:

• Energy Program Operations: Understanding of utility-sponsored energy efficiency programs and commercial building technologies.
• Process & Compliance Review: Skilled in reviewing project applications and ensuring adherence to program policies and procedures.
• Cross-Functional Collaboration: Experience working with IT, Reporting, Marketing, and Customer Care teams to support program delivery.
• Analytical Thinking: Ability to identify trends and opportunities for improvement through data analysis.
• Ability to follow established processes and meet recurring monthly deadlines.
• Customer & Contractor Support: Capable of handling inquiries and coordinating follow-ups for inspections and surveys.
• Technical Proficiency: Strong skills in Microsoft Excel and Office Suite; familiarity with Power BI, SharePoint Lists, and Power Automate.

What we need you to have (minimum qualifications)

• Bachelor’s degree (or applicants can substitute one year of related experience for one year of education)
• 1+ year(s) professional experience in administration, operational support, data analysis, energy and/or related experience

What we would like you to have (preferred qualifications)

• Strong time management, communication, and organization skills.
• Must be experienced in Microsoft Office Suite (Excel, Outlook, PowerPoint), with demonstrated experience in Excel.
• Outstanding analytical, writing, and communication skills.
• Willingness to learn invoicing systems, charge codes, and compliance requirements.
• Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets).
• Experience with Power BI (or similar data visualization tool).
• Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting‑edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world’s toughest challenges by building a workplace that allows everyone to thrive.

Equal Employment Opportunity & Diversity

We are an equal opportunity employer.

Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

For more information, please read ourEEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Work Authorization and Sponsorship

All candidates must be authorized to work in the United States.

This position is not eligible for new H‑1B visa sponsorship by ICF.

Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.

Reasonable Accommodations

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.

To request an accommodation, please [e-mail] we will be happy to assist.

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrights or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act.

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration.

Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [e-mail] for assistance.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge.

As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance [e-mail].

We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

$55,400.00 - $94,180.00 Arizona Remote Office (AZ99)

Need help? We're here: [e-mail]

About ICF

ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting‑edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.