Associate Operations Manager

Marcus & Millichap Real Estate Investment Services, Inc.; Orlando (FL); On-site; USD 64,480 - 68,640; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with employer matching

Life Insurance

Disability Insurance

EAP and wellness resources

Job summary

Marcus & Millichap Real Estate Investment Services, Inc. seeks an Associate Operations Manager in Orlando to support daily operations, ensure policy compliance, and foster a collaborative office environment.

The role requires at least three years of admin or operations experience, strong communication, and proficiency with Office 365. You will coordinate office logistics, onboarding, events, and vendor relations to maintain a smooth workplace. Health benefits, PTO, and retirement plan offered.

Qualifications

• Three (3) years of administrative or operations experience.
• Strong interpersonal and communication skills; collaborative and approachable.
• Outstanding organizational skills and meticulous attention to detail.
• Intermediate to advanced proficiency in Office 365 (Word, Excel, PowerPoint, Outlook).
• Quick learner with enthusiasm for new technologies and systems.
• Reliable, punctual, and takes ownership of responsibilities.

Responsibilities

• Office & Compliance Management: Support daily operations across brokerage, People, administrative, and event planning functions.
• Administrative Support: Prepare reports, coordinate local sales contests, and assist with special projects.
• People & Staff Coordination: Onboard new employees and agents, including workspace setup and orientation.
• Event Planning: Assist with planning and executing internal and external events.
• Assist in prioritizing and monitoring workflow and cross-train for business continuity.

Skills

Interpersonal skills

Communication

Organizational skills

Office 365 proficiency

Attention to detail

Reliability

Tools

Office 365

Job description

Associate Operations Manager – Overview

The Associate Operations Manager (AOM) plays a key role in supporting the operational and administrative functions of the office. The role contributes to the overall success of the team by ensuring smooth day‑to‑day operations, maintaining compliance, and fostering a collaborative and efficient work environment.

Base hourly range: $31.00 – $33.00 per hour. Actual pay will be determined by factors such as education, experience, and job‑related skills relevant to the role.

Primary Responsibilities

• Office & Compliance Management: Support daily operations across brokerage/transactional, People, administrative, and event planning functions. Ensure staff compliance with brokerage policies and procedures and communicate updates as needed.
• Administrative Support: Prepare reports, coordinate local sales contests, and assist with special projects. Communicate and implement intra‑ and inter‑office updates and action items. Coordinate office logistics, including moves, supplies, and facilities management. Liaise with building management and vendors as needed.
• People & Staff Coordination: Support onboarding of new employees and agents, including workspace setup and orientation. Communicate People‑related concerns and share positive staff feedback with leadership to support a healthy and engaged workplace. Foster a collaborative and professional office culture.
• Event Planning: Assist with planning and executing internal and external events, including seasonal celebrations, recognition events, and charitable initiatives. May perform other duties as assigned.
• Assist in prioritizing and monitoring workflow, resolving issues, and escalating when necessary. Support business continuity by cross‑training in core management duties to step in as needed.

Qualifications & Experience

• Three (3) years of administrative or operations experience.
• Strong interpersonal and communication skills; collaborative and approachable.
• Outstanding organizational skills and meticulous attention to detail, including proofreading and editing.
• Intermediate to advanced proficiency in Office 365 (Word, Excel, PowerPoint, Outlook).
• Quick learner with enthusiasm for new technologies and systems.
• Reliable, punctual, and takes ownership of responsibilities.

Benefits

• Health, dental, and vision insurance.
• Paid time off and paid holidays.
• 401(k) retirement plan with employer matching contributions.
• Life and disability insurance.
• Employee Assistance Program (EAP) and wellness resources.

Marcus & Millichap is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.