Associate Operations Analyst - FICO

Brown-Forman Corporation; Louisville (KY); On-site; USD 85,000 - 125,000; Full time

Job summary

Brown-Forman Corporation is seeking an Associate Operations Analyst for FICO at its Louisville headquarters. The role focuses on the ongoing stability, support, and optimization of the SAP FICO landscape, including Coupa, Concur, and OneSource, to ensure high availability of core financial modules.

The successful candidate will provide incident resolution, handle service requests, and contribute to continuous improvements while aligning with ITIL practices and Brown-Forman standards.

Qualifications

• Bachelor of Science in Computer Science, Information Systems, Business Administration, Accounting, or related field.
• 3+ years of professional SAP experience focused on Finance.
• Understanding of SAP FI/CO modules with exposure to General Ledger, Accounts Payable, or Cost Center Accounting.
• Ability to manage multiple tasks simultaneously (Incidents vs. Requests) in a fast-paced production environment.

Responsibilities

• Provide support to investigate and resolve high-priority functional incidents in SAP FICO and integrated systems to minimize business disruption.
• Manage and execute standard service requests, including minor configuration changes, master data assistance, and how-to guidance for the global finance community.
• Ensure stability and performance of critical financial closing processes, including Material Ledger runs, cost allocations, and financial reporting cycles.
• Participate in root-cause analysis for recurring issues to identify underlying problems and implement permanent fixes to reduce ticket volume.

Education

Bachelor's degree in Computer Science, Information Systems, Business Administration, Accounting, or related field

Tools

SAP FI/CO

Coupa

Concur

OneSource

Salesforce

Job description

## Associate Operations Analyst - FICOApplylocations: Headquarters - Kentucky, Louisvilletime type: Full timeposted on: Posted Todayjob requisition id: JR-00009873## **CURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS:**If you currently work for Brown-Forman, please apply by clicking the **Careers** icon on the Workday portal.## **For best results, use Google Chrome to view this page.****Meaningful Work From Day One**The Associate Operations Analyst for FICOis responsible for the ongoing stability, support, and optimization of the global Finance and Controlling application landscape. Reporting within the Application Operations pillar, this role serves as a primary analyst for resolving functional incidents and fulfilling service requests. The Associate Operations Analyst ensures the high availability of core financial modules, including Product Costing, Treasury, and Profitability Analysis (CO-PA), while maintaining a high level of customer service. By adhering to Brown-Forman Information Technology service management standards, this role ensures that production systems remain healthy, users are well-supported, and continuous improvements are deployed with minimal risk.**What You Can Expect*** Provide support to investigate and resolve high-priority functional incidents in SAP FICO (Financial Accounting and Controlling) and integrated systems (Coupa, Concur, OneSource) to minimize business disruption.* Manage and execute standard service requests, including minor configuration changes, master data assistance, and "how-to" guidance for the global finance community.* Ensure the stability and performance of critical financial closing processes, including Material Ledger runs, cost allocations, and financial reporting cycles.* Participate in root-cause analysis for recurring issues to identify underlying problems, implementing permanent functional fixes to reduce ticket volume and technical debt.* Support a global network of Finance Super Users, equipping them to handle first-level inquiries and advocate for standardized best practices.* Maintain regression testing documentation to ensure system integrity during upgrades, patches, and enhancement deployments.* Partner with the Delivery pillar during "hypercare" periods to ensure a seamless transition of new functionality into the long-term support model.**What** **You Bring To The Table*** Bachelor of Science in Computer Science, Information Systems, Business Administration, Accounting, or a related field of study.* 3+ years of professional experience in SAP, with a focus on Finance.* Understanding of SAP FI/CO modules, with exposure to core processes such as General Ledger, Accounts Payable, or Cost Center Accounting.* Ability to manage multiple tasks simultaneously (Incidents vs. Requests) in a fast-paced production environment.**What Makes You Unique*** Master’s degree in Business Administration (MBA) or related technical/financial discipline.* Basic understanding of ITIL frameworks (Incident and Request Management).* SAP Functional Certifications in FICO or related modules.* Familiarity with integrated technologies such as Coupa, OneSource, Concur, or Salesforce.**Working Arrangement**In-office at the Brown-Forman Louisville, Kentucky Corporate Headquarters Monday to Thursday, with flexibility to work remotely on Fridays.**Who We Are**We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.**What We Offer**Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.#LI**Requisition Type:**Employee**Management Level:**Professional**Global Job Level:**P5**Number of Openings Available:**1### About UsBrown‐Forman Corporation has been building exceptional spirits brands for more than 150 years, responsibly upholding our founding promise of “Nothing Better in the Market.” Our portfolio of premium brands includes the Jack Daniel’s Family of Brands, Woodford Reserve, Herradura, el Jimador, Korbel, New Mix, Old Forester, The Glendronach, Glenglassaugh, Benriach, Diplomático Rum, Chambord, Gin Mare, Fords Gin, Slane, and Coopers’ Craft. With a team of approximately 5,400 employees worldwide, we proudly share our passion for premium beverages in more than 170 countries. Discover more about us at brown-forman.com and stay connected through LinkedIn, Instagram, and X.Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.Accommodations available upon request including an Interpreter.