Associate Office 365 Operations Specialist

OpenText; Broomfield (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

A global leader in information management is seeking an Office 365 Operations Specialist. In this role, you will deliver Microsoft cloud services, manage processes, and collaborate with various departments to enhance service delivery. The position offers a dynamic environment where teamwork and innovation are encouraged.

Qualifications

• Willingness to learn Microsoft cloud services and portals.
• Prior technical experience with online portals.

Responsibilities

• Conveying information regarding technology to customers.
• Managing processes from start to completion.
• Collaborating with departments for product optimization.

Skills

Communication

Collaboration

Attention to Detail

Multi-tasking

Education

High School Diploma

Tools

Microsoft Cloud Services

Zix | AppRiver Systems

Job description

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are key components of our corporate culture. As a member of our team, you will have the opportunity to partner with highly regarded companies worldwide, tackle complex issues, and contribute to projects that shape the future of digital transformation.

OpenText is looking for a motivated and talented Office 365 Operations Specialist. We are a leading provider of cloud services, creating software using agile processes and modern technologies. If you seek a highly creative, evolving, team-based environment—where you can solve challenging problems, collaborate with talented colleagues, and make a difference—we would love to hear from you. In this role, you will become a specialist in delivering Microsoft cloud services. You will assist in developing processes, supporting multiple departments, and executing complex customer deployments.

Your Impact

• Conveying information regarding technology and product positioning to technical and non-technical internal/external customers.
• Facilitating initial workflow and communication with customers and partners for new account setups.
• Managing processes from start to completion.
• Collaborating with multiple departments regarding product optimization, feature enhancements, service health, and feedback reporting.
• Supporting, maintaining, and improving Zix | AppRiver systems used in the development and delivery of Microsoft cloud services.

What you need to succeed

• High School Diploma or equivalent.
• Willingness to learn Microsoft cloud services and portals.
• Prior technical experience with online portals.
• Strong communication and collaboration skills.
• Exceptional attention to detail.
• A passion for helping customers and delivering excellent results in challenging technical environments.
• Skills to prioritize and work responsibly in both collaborative and individual settings.
• Ability to multi-task in a fast-paced environment.
• Desire to learn new technology.
• Understanding of DNS, email routing, software deployment, data migration.

Work schedule: This team works between 7 am – 7 pm, Monday – Friday, with opportunities for OT as needed. Occasional on-call weekend shifts with OT pay.

One last thing

OpenText is more than just a corporation; it's a global community built on trust, high standards, and ownership of outcomes.

Our commitment to diversity and inclusion exceeds legal requirements, as reflected in our Equal Employment Opportunity Statement of Policy, promoting a respectful and empowering environment for employees of all backgrounds, cultures, and identities.

If you need assistance or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. We foster collaboration, innovation, and personal growth, enriching our vibrant workplace.