Associate Network Operations Engineer

Spectrum; Austin (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a dynamic team as an Associate Network Operations Engineer, where you will play a crucial role in ensuring the reliability of internet services for millions. This position offers the chance to work with cutting-edge technology while collaborating with a supportive team. You will be responsible for monitoring network operations, troubleshooting issues, and engaging with vendors to maintain service excellence. With opportunities for career growth and a focus on teamwork, this role promises a rewarding experience in a fast-paced environment. If you're ready to make an impact and grow your skills, this is the perfect opportunity for you.

Benefits

Great benefits

Opportunities for overtime

Generous starting salary

Qualifications

• Zero to two years of network troubleshooting or surveillance experience.
• Knowledge of network operations and ability to utilize network tools.

Responsibilities

• Perform reactive monitoring of core level telephone, IP, and Video elements.
• Triage, escalate, and resolve network troubles effectively.

Skills

Network troubleshooting

Communication skills

Organizational skills

Ability to work under pressure

Teamwork

Education

Associates or Bachelor’s degree in Electronics/Technology or Sciences

Industry certification or equivalent work experience

Tools

Network operations tools

Ticketing platforms

Job description

BE A PART OF THE CONNECTION

At Spectrum, we ensure the delivery of our internet services to nearly 32 million customers nationwide. As an Associate Network Operations Engineer, you will perform reactive monitoring of all core level telephone, IP and Video elements within network facilities. You will be responsible for initial triage, escalation, and resolution of network troubles, as well as vendor engagement.

Please note, the shift for this position is Wednesday-Saturday 9:30 pm - 8 am.

WHAT OUR ASSOCIATE NETWORK OPERATIONS ENGINEERS ENJOY MOST

• Opportunities for career growth
• Working with cutting edge communications technology
• An open communication flow between peer organizations
• Being a part of a reliable and supportive team
• Growing their talents as an individual and as a team

Being able to work under pressure is imperative to being successful in this role, as you will escalate customer-impacting and install-impacting (new revenue) major incidents to verticals for each line of business, technology product, critical network facility, and service delivery platform. Your work will ultimately help in the protection of Charter’s growing network.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience: Network troubleshooting and/or surveillance experience of zero to two years
• Education: Associates or Bachelor’s degree in Electronics/Technology or Sciences or industry certification or equivalent work experience
• Technical Skills: Knowledge of network operations, ability to work with internal and external clients, various operation support groups, vendors, carriers and utilize all network tools and resources to resolve the majority of trouble tickets assigned, ability to troubleshoot and correlation event and alarms skills, knowledge of topology, platforms, and protocols for IP, Voice, and Video networks, knowledge of network operations tools and ticketing platforms, demonstrated aptitude to triage and correlate event/alarms
• Abilities: Able to work in a teamwork environment
• Skills: Able to work under pressure, strong organizational skills, strong communication skills
• Schedule: Hours will be determined as business needs dictate

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: With opportunities to network with other people in leadership roles, you will be able to grow your talents in a supportive community
• Job Perks: Great benefits as well as opportunities for overtime
• Competitive Pay: Generous starting salary
• Total Rewards: See all the ways we invest in you --- at work and in life

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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.