Director, Engineering - RAN Performance

Charter Communications; Greenwood Village (CO); On-site; USD 139,000 - 246,000; Full time

Job summary

Charter Communications in Greenwood Village, CO, is seeking a Senior Engineering Manager to lead the 5G HMNO & SMN WiFi RAN performance and optimization efforts.

You will drive KPIs, coordinate cross-functional teams, perform root-cause analysis, and deploy performance plans while leveraging Alteryx, Python and Tableau for anomaly detection.

Qualifications

• Master's degree in engineering or related field is required or equivalent experience.
• 10+ years of engineering experience and/or network operations are required.
• 7+ years of management experience are required.
• 2+ years of project management experience are required.

Responsibilities

• Define KPIs and develop strategies to ensure high-performance, capacity, and user experience for 5G HMNO and SMN WiFi RAN networks.
• Lead engineering teams to identify and resolve network bottlenecks and deploy performance enhancement plans.
• Support end-to-end troubleshooting for 5G and WiFi networks including signaling protocols and vendor tools.
• Monitor network performance KPIs and lead plans to improve end-user experience, service performance, and network health.
• Define requirements for real-time KPI dashboards.
• Standardize parameter configuration, neighbor lists, and software upgrades.

Skills

English proficiency

Leadership

Network optimization

Troubleshooting

Vendor management

Cross-functional collaboration

Education

Master's degree in engineering or related field

Tools

Alteryx

Python

Tableau

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Leads a group of engineers responsible for the 5G Hybrid Mobile Network (HMNO) & Spectrum Mobile Network (SMN) WiFi RAN Performance & Optimization. Responsible for strategic initiatives to enhance 5G & network quality, capacity, and user experience by drive maximizing SMN offload and ensuring service impacting events are identified and resolved quickly, while making the network configuration changes that optimize user experience in both SMN-WiFi & HMNO networks.

How You'll Make an Impact

• Define KPIs and develop strategies to ensure high-performance, capacity, and user experience for 5G HMNO and SMN WiFi RAN networks.
• Lead engineering teams to identify and resolve network bottlenecks, performing root cause analysis, and deploying performance enhancement plans.
• Support end-to-end troubleshooting for both 5G & WiFi networks, focusing on signaling protocols, using vendor-specific applications/tools and Charter owned network management systems.
• Actively monitor network performance KPIs and lead plans to improve end-user experience, service performance, network health, utilization, and operational efficiency
• Define requirements for real-time KPI dashboards.
• Standardize parameter configuration, neighbor lists, and software upgrades.
• Manage relationships with network equipment vendors, evaluating hardware/software, and providing input for future upgrades.
• Utilize Big Data, AI/ML tools (e.g., Alteryx, Python, Tableau) for anomaly detection and automated performance reporting.

Working Conditions

• Office environment
• Varying schedules in a 24x7 Network Center
• Exposure to moderate noise levels
• Travel as required

What You'll Bring to Spectrum

Required Qualifications

Education

• Master's degree in engineering or related field, or equivalent experience

Experience

• 10+ years of engineering experience and/or network operations
• 7+ years of management experience
• 2+ years of project management experience

Skills

• Ability to read, write, speak and understand English
• Advanced knowledge of HFC, Advanced Video, IP Networks, and Telephony
• Ability to handle multiple projects and tasks
• Ability to make decisions and solve problems while working under pressure
• Ability to supervise and motivate others
• Ability to use personal computer and software applications
• Advanced knowledge of all FCC compliance reports and other rules and regulations
• Comprehensive understanding of applicable local and state rules and regulations; comprehensive understanding of OSHA rules and regulations, both federal and state
• Comprehensive understanding of HVAC and power distribution systems, Analog Transmission Line Theory, and Electronic Theory
• In-depth knowledge of Federal Communications Commission regulations, Fiber Optic theory, National Electric Code, and National Electric Safety Code

Preferred Qualifications

Education

• Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc.)
• Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
• Advanced Knowledge of company products and services
• Advanced Knowledge of 5G SA and 802.11 networks
• Advanced Knowledge of RF design and RAN system performance fundamentals for 5G and WiFi
• Advanced Knowledge of GIS and data science fundamentals
• Industry and vendor specific certifications and training (Alteryx, Qualcomm, Cisco, Juniper, Alcatel-Lucent, etc.)
• Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

Skills

• Advanced knowledge of Spectrum products and service

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2026-10-13 04:00 AM (UTC) and will be extended if necessary.

The base pay for this position generally is between $138,800.00 and $246,400.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.