Associate Network Operations Engineer

International Association of Plumbing and Mechanical Officials (IAPMO); Austin (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a dynamic team as an Associate Network Operations Engineer and play a crucial role in maintaining network integrity for millions. This position offers a unique opportunity to work with cutting-edge technology while ensuring the smooth operation of critical network services. You'll thrive in a supportive environment that values teamwork and communication, all while developing your skills in a fast-paced setting. With a focus on career growth and competitive pay, this role is perfect for those eager to make a significant impact in the tech industry. Don't miss out on the chance to be part of a reliable team that connects customers to what matters most.

Benefits

Great benefits

Opportunities for overtime

Generous starting salary

Supportive community for growth

Qualifications

• 0-2 years of network troubleshooting and surveillance experience required.
• Knowledge of IP, Voice, and Video networks topology and protocols.

Responsibilities

• Perform reactive monitoring of core telephone, IP, and Video elements.
• Responsible for triage, escalation, and resolution of network troubles.

Skills

Network troubleshooting

Ability to work under pressure

Strong organizational skills

Strong communication skills

Education

Associates or Bachelor’s degree in Electronics/Technology or Sciences

Industry certification or equivalent work experience

Tools

Network operations tools

Ticketing platforms

Job description

BE A PART OF THE CONNECTION

At Spectrum, we ensure the delivery of our internet services to nearly 32 million customers nationwide. As an Associate Network Operations Engineer, you will perform reactive monitoring of all core level telephone, IP and Video elements within network facilities. You will be responsible for initial triage, escalation, and resolution of network troubles, as well as vendor engagement.

The shift for this position is Wednesday - Saturday 9:30 pm - 8 am CST. In-office attendance in Austin is required.

WHAT OUR ASSOCIATE NETWORK OPERATIONS ENGINEERS ENJOY MOST

• Opportunities for career growth
• Working with cutting edge communications technology
• An open communication flow between peer organizations
• Being a part of a reliable and supportive team
• Growing their talents as an individual and as a team

Being able to work under pressure is imperative to being successful in this role, as you will escalate customer-impacting and install-impacting (new revenue) major incidents to verticals for each line of business, technology product, critical network facility, and service delivery platform. Your work will ultimately help in the protection of Charter’s growing network.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience: Network troubleshooting and/or surveillance experience of zero to two years
• Education: Associates or Bachelor’s degree in Electronics/Technology or Sciences or industry certification or equivalent work experience
• Technical Skills: Knowledge of network operations, ability to work with internal and external clients, various operation support groups, vendors, carriers and utilize all network tools and resources to resolve the majority of trouble tickets assigned, ability to troubleshoot and correlation event and alarms skills, knowledge of topology, platforms, and protocols for IP, Voice, and Video networks, knowledge of network operations tools and ticketing platforms, demonstrated aptitude to triage and correlate event/alarms
• Abilities: Able to work in a teamwork environment
• Skills: Able to work under pressure, strong organizational skills, strong communication skills
• Schedule: Hours will be determined as business needs dictate

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: With opportunities to network with other people in leadership roles, you will be able to grow your talents in a supportive community
• Job Perks: Great benefits as well as opportunities for overtime
• Competitive Pay: Generous starting salary
• Total Rewards: See all the ways we invest in you --- at work and in life

Apply now, connect a friend to this opportunity or sign up for job alerts!

#LI-AB6

ENO345 2025-46197 2025

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.