Associate Cloud Engineer, Pega Operations Center

Pegasystems; Town of Texas (WI); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a passionate Engineer, where you'll play a crucial role in managing cloud service offerings and ensuring high service uptime. This dynamic position involves collaborating with global teams to deliver best-in-class support while fostering a culture of diversity and continuous improvement. You'll tackle challenges in a fast-paced environment, utilizing your skills in AWS and Linux to enhance operational efficiency. If you're eager to learn and grow in your career, this is the perfect opportunity to make a significant impact.

Qualifications

• 1-2 years of experience in enterprise-scale Linux Administration.
• Hands-on experience with AWS and monitoring tools is essential.

Responsibilities

• Manage and monitor customer environments, handling alerts and incidents.
• Identify opportunities for automation of repetitive operational tasks.

Skills

AWS

Linux Administration

Systems Monitoring

Problem Solving

Communication Skills

Tools

Kubernetes

Docker

New Relic

Datadog

Tomcat

Job description

You will be a key member responsible for the availability and reliability of Pegasystems cloud service offerings. We operate as a global follow-the-sun 24x7 team with locations in Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

A passionate Engineer who loves problem solving, who is familiar with NOC infrastructure and managing cloud services at scale, along with being highly motivated to constantly learn and grow. Our goal is to ensure that we successfully deliver high service uptime for our environments, and by collaborating and communicating with customers and internal stakeholders, you will deliver best-in-class support.

Responsibilities:

1. Manage and monitor customer environments
2. Handle alerts, incidents, service requests, and changes within SLA
3. Access, analyze, and prioritize tickets, follow standard operating procedures (SOP) for known issues, and escalate when required
4. Execute tasks including monitoring service health, restarting client environments, handling logs, increasing storage, whitelisting IP addresses, troubleshooting access issues, deploying system updates, running queries and scripts, etc.
5. Identify opportunities for automation of repetitive operational tasks to reduce toil
6. Adapt to changing business goals

Working Hours:

Tuesday to Saturday, 9 am - 6 pm PST (with an hour for lunch)

Who You Are:

• Possess customer obsession and proven empathy towards customers
• Have an analytical and problem-solving mindset, with the ability to evaluate customer incidents quickly and act accordingly
• Exhibit clear and concise verbal and written communication skills
• Self-motivated, inquisitive, and creative, with a passion for continuous improvement
• Work well with cross-functional, global, and remote teams
• Demonstrated ability to learn new or unfamiliar technologies, techniques, and tools quickly to meet business requirements
• Comfortable working in a fast-paced, enterprise environment

Qualifications:

• Skilled in AWS, Linux, and systems monitoring
• 1-2 years of experience in enterprise-scale Linux Administration
• 1-2 years of operational knowledge in application and database level monitoring and troubleshooting (e.g., Java applications, Tomcat, RDS Postgres)
• 1-2 years hands-on experience with Amazon Web Services (AWS)
• Understanding of microservices architecture (like Kubernetes and Docker), monitoring tools (like New Relic or Datadog), basic administration of web servers (like Tomcat), and networks (like DNS, VPN) is a plus
• Must be eligible to support FedRAMP / US Citizenship is required