Associate, Mortgage Servicing (Insurance)

Oriental; San Juan (PR); On-site; USD 42,000 - 56,000; Full time

Job summary

Oriental is seeking an Associate, Mortgage Servicing (Insurance) to manage invoices, payments, renewals, and policy activities for hazard and flood coverages. The role ensures policies stay active and compliant by processing payments, maintaining records, and coordinating with carriers and vendors on insurance operations for mortgage servicing.

Based in San Juan, Puerto Rico, this on-site position requires a Bachelor's in Business Administration and at least one year of relevant experience, with

Qualifications

• Bachelor's degree in Business Administration or related field required.
• 1+ year of experience in accounting, invoice processing, insurance administration, mortgage servicing, or related functions required.
• Proficiency in Microsoft Word and Excel required.
• Advanced written and verbal communication skills in Spanish required; English preferred.

Responsibilities

• Process invoices and payments for policy renewals (hazard, flood, HO6, optional insurance).
• Manage policy renewals within established timeframes based on policy type and property requirements.
• Maintain and update insurance information for new loans requiring hazard and flood coverage.
• Monitor payees and vendors to ensure renewals are current and coverage requirements are met.
• Respond to audit requests and provide required documentation within regulatory deadlines.
• Process policy cancellation requests and coordinate related activities with carriers.
• Manage insurance agent appointment letters and related system maintenance.
• Ensure compliance with policies, procedures, and regulatory requirements for insurance administration.

Skills

Analytical skills

Organizational skills

Communication skills

Multitasking

Education

Bachelor's degree in Business Administration

Tools

Microsoft Excel

Microsoft Word

Job description

The Associate, Mortgage Servicing (Insurance) is responsible for managing invoices, payments, renewals, and policy-related activities for Hazard, Flood, Private Elements (HO6), and Optional Insurance products. This role ensures insurance policies remain active and compliant by processing payments, maintaining accurate records, coordinating with insurance carriers and vendors, and supporting regulatory and operational requirements. The position works on-site and reports to San Juan, Puerto Rico.

MAIN DUTIES & RESPONSIBILITIES:

• Process invoices and payments for policy renewals, including Hazard, Flood, Private Elements (HO6), and Optional Insurance products.
• Manage policy renewals within established timeframes based on policy type and property requirements.
• Maintain and update insurance information for new loans requiring hazard and flood coverage.
• Monitor assigned payees and vendors to ensure policy renewals remain current and coverage requirements are met.
• Respond to audit requests and provide required documentation within established regulatory deadlines.
• Process policy cancellation requests and coordinate related activities with insurance carriers.
• Manage insurance agent appointment letters and perform related system maintenance activities.
• Ensure compliance with applicable policies, procedures, and regulatory requirements related to insurance administration activities.
• Other duties may be assigned.

MINIMUM REQUIREMENTS:

• Bachelor's degree in Business Administration or related field required.
• One (1+) year of experience in accounting, invoice processing, insurance administration, mortgage servicing, or related functions required.
• Experience in mortgage servicing, escrow administration, insurance operations, or related banking functions highly preferred.
• Minimum education and experience requirements may be substituted with an equivalent combination of education, training, and relevant experience.
• Proficiency in Microsoft Office applications, including Word and Excel, required.
• Strong analytical, organizational, and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills with the ability to interact effectively with internal and external stakeholders.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Advanced written and verbal communication skills in Spanish required; effective written and verbal communication skills in English strongly preferred.

WORK AUTHORIZATION & ELEGIBILITY:

• Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
• Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)