Associate Merchandiser - Hard Goods

Li & Fung; Chicago (IL); On-site; USD 50,000 - 55,000; Full time

Job summary

Li & Fung is seeking an Associate Merchandiser for the Miles Hard Goods Division to support customer relationships and drive the product lifecycle from order placement through delivery. The role requires a proactive, detail‑oriented professional who can manage multiple priorities and communicate effectively with cross‑functional teams and customers.

Responsibilities include day‑to‑day merchandising operations, maintaining records, coordinating with overseas offices, managing artwork timelines,

Qualifications

• 1–2 years of experience in merchandising, sales support, or a related customer-facing role.
• Strong organizational, time management, and problem-solving skills.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Detail-oriented with excellent written and verbal communication skills.
• Self-motivated, with a positive attitude and collaborative mindset.
• Ability to travel domestically and internationally 1–3 times per year, as needed.
• Bachelor’s degree or equivalent work experience.
• Proficiency in Microsoft Office Suite, especially Excel and Outlook.

Responsibilities

• Support day-to-day merchandising operations, including order entry, tracking, and communication with customers and overseas teams.
• Maintain accurate and timely records of purchase orders, production schedules, and customer requirements.
• Partner with the Miles team to ensure orders are delivered on time and in line with quality and compliance standards.
• Manage artwork timelines and coordinate commercial packaging requirements with overseas offices and customers.
• Assist in preparing product specifications, pricing forms, and supporting the tender process.
• Coordinate the distribution, approval, and tracking of product samples between factories and customers.
• Provide consistent, high-level customer service and maintain strong client relationships through clear communication and follow-up.

Skills

Customer service

Merchandising

Organization

Time management

Problem solving

Communication

Travel readiness

MS Excel

MS Outlook

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

Outlook

Job description

Are you a movement maker? Are you seeking new and exciting career opportunities? Here is what you need to know about the job: The Associate Merchandiser for the Miles Hard Goods Division plays a key role in supporting customer relationships and driving the product lifecycle from order placement through delivery. This role requires a proactive, detail-oriented individual who can manage multiple priorities, communicate effectively with cross-functional teams and customers, and contribute to the overall success of the division through strong execution and service.

Key Responsibilities

• Support day-to-day merchandising operations, including order entry, tracking, and communication with customers and overseas teams.
• Maintain accurate and timely records of purchase orders, production schedules, and customer requirements.
• Partner with the Miles team to ensure orders are delivered on time and in line with quality and compliance standards.
• Manage artwork timelines and coordinate commercial packaging requirements with overseas offices and customers.
• Assist in preparing product specifications, pricing forms, and supporting the tender process.
• Coordinate the distribution, approval, and tracking of product samples between factories and customers.
• Provide consistent, high-level customer service and maintain strong client relationships through clear communication and follow-up.

Qualifications

• 1–2 years of experience in merchandising, sales support, or a related customer-facing role.
• Strong organizational, time management, and problem-solving skills.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Detail-oriented with excellent written and verbal communication skills.
• Self-motivated, with a positive attitude and collaborative mindset.
• Ability to travel domestically and internationally 1–3 times per year, as needed.
• Bachelor’s degree or equivalent work experience.
• Proficiency in Microsoft Office Suite, especially Excel and Outlook.

Compensation & Benefits

The approximate annual base salary range for this position is $50,000.00 - $55,000.00, which can vary based on role requirements, skill set, and years of experience.

• Comprehensive benefits package including Medical, Dental, Vision, PTO, and company holidays.

Equal Opportunity Statement

As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.

About Fung Group

Fung Group is a pioneer for the consumer goods supply chain. With a rich history in import and export trading and global supply chain management dating back to 1906, our core businesses operate across the entire global supply chain for consumer goods including trading, logistics, distribution and retail. Today, we are focused on advancing new, disruptive technologies shaping the future of supply chains and exploring new opportunities for business growth through strategic innovation in retailing, new products, services or markets. Across Fung Group, our core values of entrepreneurship, being humble and acting as one family, form the basis for our culture, business strategies and brand.