Associate Merchandiser - Global Supply & Client Ops

Li & Fung; Chicago (IL); On-site; USD 50,000 - 55,000; Full time

Job summary

Li & Fung is seeking an Associate Merchandiser for the Miles Hard Goods Division to support customer relationships and drive the product lifecycle from order placement through delivery. The role requires a proactive, detail‑oriented professional who can manage multiple priorities and communicate effectively with cross‑functional teams and customers.

Responsibilities include day‑to‑day merchandising operations, maintaining records, coordinating with overseas offices, managing artwork timelines,

Qualifications

• 1–2 years of experience in merchandising, sales support, or a related customer-facing role.
• Strong organizational, time management, and problem-solving skills.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Detail-oriented with excellent written and verbal communication skills.
• Self-motivated, with a positive attitude and collaborative mindset.
• Ability to travel domestically and internationally 1–3 times per year, as needed.
• Bachelor’s degree or equivalent work experience.
• Proficiency in Microsoft Office Suite, especially Excel and Outlook.

Responsibilities

• Support day-to-day merchandising operations, including order entry, tracking, and communication with customers and overseas teams.
• Maintain accurate and timely records of purchase orders, production schedules, and customer requirements.
• Partner with the Miles team to ensure orders are delivered on time and in line with quality and compliance standards.
• Manage artwork timelines and coordinate commercial packaging requirements with overseas offices and customers.
• Assist in preparing product specifications, pricing forms, and supporting the tender process.
• Coordinate the distribution, approval, and tracking of product samples between factories and customers.
• Provide consistent, high-level customer service and maintain strong client relationships through clear communication and follow-up.

Skills

Customer service

Merchandising

Organization

Time management

Problem solving

Communication

Travel readiness

MS Excel

MS Outlook

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

Outlook

Job description

Li & Fung is seeking an Associate Merchandiser for the Miles Hard Goods Division to support customer relationships and drive the product lifecycle from order placement through delivery. The role requires a proactive, detail‑oriented professional who can manage multiple priorities and communicate effectively with cross‑functional teams and customers.

Responsibilities include day‑to‑day merchandising operations, maintaining records, coordinating with overseas offices, managing artwork timelines,