ASSISTANT MERCHANDISER - Hard Goods

Li & Fung; Chicago (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Li & Fung is seeking an Assistant Merchandiser for the Miles Hard Goods Division in the United States. The role supports daily sales operations, order entry, tracking, and maintaining records, while coordinating with overseas teams to meet delivery and quality timelines.

The ideal candidate has 1–2 years in a customer-facing role, strong organizational skills, and a Bachelor’s degree or equivalent. Proficiency in Excel and Outlook is expected, and domestic/international travel is possible 1–3

Qualifications

• 1-2 years of experience in a Sales Assistant, Assistant Merchandiser, or similar customer-facing role.
• Strong organizational, time management, and problem-solving skills.
• Bachelor’s degree or equivalent work experience.
• Proficient in Microsoft Office Suite, especially Excel and Outlook.

Responsibilities

• Support day-to-day sales operations, including order entry, tracking, and communication with customers and overseas teams.
• Maintain accurate and up-to-date records of purchase orders, production schedules, and customer requirements.
• Collaborate with Miles Team to ensure orders are delivered on time and meet quality expectations.
• Manage artwork timelines and coordinate commercial packaging needs in partnership with overseas offices and the customer.
• Assist in responding to customer inquiries, completing product specifications and pricing forms, and supporting the tender process.
• Coordinate the distribution and tracking of product samples between factories and customers.
• Provide high-level customer service and maintain strong client relationships through consistent and clear communication.

Skills

Sales Assistant

Assistant Merchandiser

Customer-facing

Communication

Organization

Travel readiness

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

Outlook

Job description

Are you a movement maker? Are you seeking new and exciting career opportunities? Here is what you need to know about the job: The Assistant Merchandiser for our Miles Hard Goods Division plays a key role in supporting customer relationships and ensuring the seamless execution of orders from placement through delivery. This role requires a proactive, detail-oriented individual who can manage multiple tasks, communicate effectively with cross-functional teams and customers, and help drive the success of the division through excellent service and execution.

Key Responsibilities:

• Support day-to-day sales operations, including order entry, tracking, and communication with customers and overseas teams.
• Maintain accurate and up-to-date records of purchase orders, production schedules, and customer requirements.
• Collaborate with Miles Team to ensure orders are delivered on time and meet quality expectations.
• Manage artwork timelines and coordinate commercial packaging needs in partnership with overseas offices and the customer.
• Assist in responding to customer inquiries, completing product specifications and pricing forms, and supporting the tender process.
• Coordinate the distribution and tracking of product samples between factories and customers.
• Provide high-level customer service and maintain strong client relationships through consistent and clear communication.

Qualifications:

• 1-2 years of experience in a Sales Assistant, Assistant Merchandiser, or similar customer-facing role.
• Strong organizational, time management, and problem-solving skills.
• Ability to prioritize and manage multiple tasks in a fast-paced, deadline-driven environment.
• Detail-oriented with strong communication skills.
• Self-motivated with a positive attitude and a collaborative mindset.
• Must be able to travel domestically and internationally 1–3 times per year, as needed.
• Bachelor’s degree or equivalent work experience.
• Proficient in Microsoft Office Suite, especially Excel and Outlook.
• Must be legally authorized to work in the United States without current or future employer sponsorship.

Compensation/Benefits:

The approximate annual base salary range for this position is $20.00 - $25.00 per hour. The offered hourly rate for this position will vary based on role requirements, skill set and years of experience.

As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.