Associate Medical Director of Primary Care

Included Health; United States; Remote; USD 188,000 - 266,000; Full time

Job summary

Included Health seeks an Associate Medical Director to lead clinical teams and enhance patient care within a remote-first organization. This pivotal role includes coaching, managing quality assurance initiatives, and providing direct patient care, along with strategic planning for healthcare delivery. Ideal candidates have extensive experience in virtual care and a commitment to fostering excellent clinician performance.

Benefits

Remote-first culture

401(k) savings plan

Comprehensive medical, vision, and dental coverage

Paid Time Off (PTO) and Discretionary Time Off (DTO)

12 weeks of 100% Paid Parental leave

Work-From-Home reimbursement

Family Building & Compassionate Leave

Qualifications

• Minimum of 5 years post-residency clinical experience in a primary care setting.
• At least 2 years of experience delivering patient care via a virtual care platform.
• Minimum of 2 years management or leadership experience in healthcare.

Responsibilities

• Coach and mentor clinicians for performance and engagement.
• Facilitate communication between clinical leadership and practice members.
• Contribute to Clinical Quality Team and oversee Peer Review process.

Skills

Leadership

Communication

Decision Making

Customer Service Focus

Quality Improvement

Education

MD or DO with active board certification in Internal Medicine or Family Medicine

Tools

Google Suite

Job description

The Associate Medical Director (AMD) is an integral member of the Clinical Leadership team and maintains oversight for clinical care, professional development and practice administration. With the objectives of improving patient care & quality, facilitating practice communications and partnering with internal teams to improve our ability to recruit, train & develop providers, this role is critical to achieving our key objectives around talent development and practice advancement.The role of an AMD is to create both a learning and working environment that promotes lifelong learning, professionalism and outstanding clinical quality. The AMD may be asked to travel on occasion, present at conferences or business development calls and participate in and champion clinical initiatives or Quality Assurance / Quality Improvement projects.

The AMD will work collaboratively with the Medical Director to provide stewardship of the practice. The roles and responsibilities of this role will include, but are not to be limited to the following:

1. Leadership: The AMD will coach and mentor clinicians within the practice, promoting a safe learning and practice environment. The AMD will proactively manage individual performance and ensure standards for performance are met, taking appropriate corrective action when necessary in collaboration with the Medical Director and Talent & Organization (TAO) partners. The AMD will conduct regular meetings with staff to provide performance feedback and ensure engagement with the practice. The AMD will help drive practice management efforts and operational enhancements to support clinician excellence, productivity, and quality of care. The AMD will be a strategic leader and partner across the organization to help drive forward various operational and strategic initiatives.

2. Communication: The AMD will facilitate communication between the Clinical and Organizational leadership teams and the clinicians within the practice. Equally critical as relaying information from the leadership teams to the practice members is providing a mechanism for feedback and escalations from our clinicians to our leaders. The AMD will serve as the “voice of the practice” and provide consistent, timely and actionable communication regarding all aspects of the clinical practice. The AMD, in collaboration with VPC leadership, will organize and create content for practice huddles and meetings.

3. Clinical Quality (QA/QI) - In collaboration with the Clinical Quality Team, the AMD contributes to annual and ongoing QA/QI Committee work. Leveraging feedback from the practice as well as member satisfaction scores, the AMD suggests quality enhancements to the Clinical Quality Team on patient/provider applications and provides feedback to assigned staff clinicians to promote safety and adherence to treatment guidelines.

4. Clinical Care - The AMD will dedicate at least 10% of time to clinical care of patients on the platform and provide care for their patients enrolled in the Care and Case Management (CCM) program; in the course of clinical duties, the AMD will display exemplary levels of professionalism and clinical quality in all dealings with patients, and will maintain and complete charting and documentation in a timely manner.

5. NP Supervision - The AMD be the clinical supervisor of record for a dedicated group of Nurse Practitioners and will provide clinical supervision in accordance with State and internal NP Supervision Program guidelines. The AMD will assist in leading our NP clinical supervision program, providing guidance and mentorship to our NP clinical supervisors.

6. Peer Review - The AMD will assist with overseeing the Peer Review process and will also perform assigned Peer Reviews monthly. The AMD will also provide necessary feedback to clinicians based on their Peer Review results.

7. Business Development - Occasionally, the AMD will be asked to participate in demonstrations of Included Health applications to support Go-To-Market teams. In doing so, the AMD will serve as an ambassador on behalf of our clinicians and our products, demonstrating our dedication to clinical excellence, patient care and member experience.

8. Strategic Projects: The AMD may be asked to take on various strategic projects to help improve the care of Included Health members, such as developing strategy and operations to support value based care.

9. Other Administrative Tasks - The AMD will perform other administrative duties and projects on an as needed basis. The AMD may have periodic business travel to support business needs.

Successful AMD Candidates will demonstrate the following skills and attributes:

• Be a relationship builder with the flexibility and finesse to "manage by influence"
• Have the ability to make decisions in a changing environment and anticipate future needs
• Able to receive input from the clinical team, make informed decisions in a timely manner, quickly build buy-in, and act on the decisions made.
• Excellent verbal and written communication skills
• Quality technical skills and a high level of proficiency with Google Suite and other applications
• Ability to perform multiple tasks and work in a fast-paced environment.
• Ability to perform job functions independently.
• Entrepreneurial, strategic and business mindset
• Demonstrated initiative in continuous improvement projects
• Demonstrated high quality and efficient work
• Strong customer service focus
• Proven ability to thrive in external-facing client environments

Qualifications:

• MD or DO with active board certification in Internal Medicine or Family Medicine
• Minimum of 5 years of post-residency clinical experience, ideally in a primary care setting
• At least 2 years of experience delivering patient care via a virtual care platform
• Minimum of 2 years of management or leadership experience in a healthcare setting, preferably within a virtual care organization
• Strongly Preferred: Extensive experience practicing in and leading value-based care models

The United States new hire base salary target ranges for this full-time position are:

$188,270-$265,930 + equity + benefits

Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data.

Benefits & Perks:

In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Paid Time Off ("PTO") and Discretionary Time Off (“DTO")

12 weeks of 100% Paid Parental leave

Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.

Work-From-Home reimbursement to support team collaboration home office work

Your recruiter will share more about the salary range and benefits package for your role during the hiring process.

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About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more atincludedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.