Associate Mechatronics Field Engineer

FANUC America Corporation; Des Moines (IA); On-site; USD 54,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Program

Life Insurance

Disability Insurance

Tuition Reimbursement

Wellness Program

Flexible Spending Accounts

Employee Assistance Program

Flexible Benefit Dollars

Holidays and Vacation

Job summary

FANUC America Corporation in Des Moines, IA, is seeking an Associate Field Service Engineer to provide on-site troubleshooting and maintenance for CNC and related equipment across the Midwest. You will diagnose issues, perform repairs, and coordinate with supervisors while traveling to customer sites.

This role requires a high school diploma or GED, strong diagnostic and communication skills, and the ability to travel 80–90% with a valid driver’s license.

Qualifications

• High School Diploma or GED.
• Familiarity with relays, circuit breakers, sensors, motors.
• Must be able to carry tools/equipment up to 75 lbs.
• Strong diagnostic and problem-solving skills.
• Ability to learn quickly and adapt to changing tech environments.
• Excellent written and verbal communication skills.
• Travel 80%–90% to customer sites.
• Valid driver’s license and vehicle for business use.

Responsibilities

• Provide maintenance and troubleshooting for CNCs, servo, spindle drive and motor products.
• Travel to customer sites and perform on-site repair and maintenance.
• Identify issues, report quality problems to supervisor.
• Maintain and transport tools, parts, and paperwork.
• Participate in on-the-job training and classroom instruction.

Skills

Diagnostic skills

Problem-solving

Communication skills

Willingness to travel

Driver's license

Education

Associate or bachelor’s in Electronics or Mechatronics

Technical trade school graduate

Job description

Who You Are

The Associate Field Service Engineer will be responsible for providing extensive service to most commonly encountered products and problems without assistance. An intermediate-level position requiring broad technical knowledge with the regular application of advanced engineering principles, practices and techniques. The candidate under consideration will be based in Iowa. Reporting to our Minneapolis, MN office, the Associate Field Service Engineer will provide support to customers in Minnesota, Wisconsin, Iowa, Nebraska, North Dakota, and South Dakota states with on-site repair, troubleshooting and /or maintenance services for CNC’s and related system peripheral equipment.

How It's Done

• Provide maintenance and troubleshooting for CNCs, servo, spindle drive and motor products. Investigate customer complaints and perform analysis to determine the cause(s). Operate with consistent support of Supervisor/Manager.
• Actively participate in on-the-job training and classroom instruction.
• Understand and promote the company goal of exceeding customer expectations while learning how to deal with customers.
• Report quality problems to the appropriate manager/supervisor as they are encountered.
• Control inventory as assigned.
• Learn service operations, procedures and policies, including timely and accurate submission of required paperwork.
• Maintain all company-provided equipment, including tools.
• Travel as required within company-provided directions and guidelines.
• Travel to customer sites with some overnight travel ranging from 4-6 nights per month.
• Able to travel by airplane for training purposes/ meetings as needed.
• Supervisor/Manager provides detailed instructions and screens assignments to ensure a proper match for the Service
• Engineer’s level of expertise.
• Appropriate diagnosis, repair and parts needs will be discussed with the Supervisor/Manager. Will frequently work with a more senior-level Field Service Engineer.

What You Need

• High School Diploma or GED Proven experience providing customer support preferably in a technical customer-facing role or field service environment
• Familiarity with common electrical components such as relays, circuit breakers, sensors, and motors
• Maintain tools and equipment while transporting parts and materials (up to 75 lbs) to customer locations
• Strong diagnostic and problem-solving skills in identifying and resolving equipment issues
• Ability to analyze problems, select preliminary solutions, and adapt approaches as needed
• Ability to learn quickly and effectively apply new concepts to changing technical environments
• Excellent communication skills, both written and verbal
• Strong troubleshooting and diagnostic skills in CNC systems and related equipment
• Flexibility in traveling 80% - 90% to customer sites
• Must possess or be able to obtain a valid driver’s license and maintain a personal vehicle for business use, with the ability to travel throughout the assigned service area as required

What Would Be Even Better

• Associate’s or bachelor’s degree in Electronics or Mechatronics, Technical Trade School graduate and/or relevant work experience in a related field
• Two years of relevant experience in a technical customer support or field service environment

It's Your Move

At FANUC America, our commitment to People is at the heart of everything we do. We recognize and respect the unique contributions of every team member, and we believe in fostering an environment where careers can grow and thrive. Guided by our core values of Integrity, Dedication, and Excellence, we encourage you to explore new opportunities within our organization—whether that means expanding your skill set, stepping into a new challenge, or collaborating across departments. Your experience and insights already make you a valued part of our team.

Benefits

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

FANUC American is seeking a qualified applicant for an Associate Field Service Engineer role. The pay range for this position is $53,500 - $85,000 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. More information related to benefits offered by FANUC America can be found at the hyperlink attached here.

A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant’s geographic location, educational attainment, and level of experience.

Sponsorship is not provided for this position

Equal Opportunity Employer, including disabled and veterans